[Remote] Senior Product Manager, Software Solutions

Note: The job is a remote job and is open to candidates in USA. Meso Scale Diagnostics is hiring a Senior Product Manager of Software Solutions to define and manage the roadmap and full lifecycle of software products for its analytical platforms. The role translates customer insights into product requirements, coordinates cross-functional development and launches, and supports customer adoption through training and collaboration.

Responsibilities

• Development and execution of product line strategy
• Prioritize features and capabilities in collaboration with engineering, balancing customer value, timeline, and development cost
• Partner with Instrument and Assay Product Managers to define and deliver integrated software solutions that add value for customers
• Build business cases for new product offerings and product portfolio expansion
• Partner with development teams to drive innovation and operational excellence
• Market insight and voice of customer
• Partner with field-based commercial teams (account managers, field applications scientists, and scientific affairs directors) to capture feedback from pharma, biotech, and academic customers
• Conduct voice of customer research to inform product strategy, product requirements, and customer journey
• Manage queue of feature requests from the field
• Synthesize feedback from the above into recommendations for new software offerings, features, etc
• Product development, launch, and lifecycle management
• Partner with to define product requirements, specification, and performance metrics
• Support marketing collateral and training materials to facilitate deployment and adoption of new software releases
• Drive product lifecycle decisions including launch, iteration, deprecation, end-of-life planning
• Partner with QA/RA to ensure software meets applicable requirements for data integrity, audit trail, electronic records, and other factors as required
• Develop tools to support customer IT and security review: security questionnaire info, deployment architecture documentation, validation documentation packages, etc
• Cross Functional Collaboration
• Work with Instrument and Software Engineering, Quality, and Operations to drive successful software development programs
• Work with Global Sales Management to identify, develop and execute specific tactical marketing and training programs
• Work with Sales, Scientific Support, Customer Experience teams to develop and manage processes to improve marketing effectiveness and customer adoption of new software versions
• Engage as needed with customer IT staff to understand and address issues

Skills

• Bachelor's degree in life science, computer science, engineering or a related field
• A minimum of seven years of experience in product management
• Deep understanding of software systems for analytical instrumentation; knowledge of hardware-software integration, embedded systems, and UI/UX design principles
• A customer-centric mindset with the ability to deeply understand customer needs and translate them into clear product requirements
• Experience developing cloud-based platforms for life sciences data analysis
• Strong organizational, planning, and time management skills with the ability to manage multiple and often changing priorities and issues of varying complexity, while meeting time-sensitive deadlines and deliverables
• Strong analytical skills with the ability to distill data and insights into decisions and actions
• Excellent communication (written and verbal) skills with the ability to translate information into a meaningful, understandable context and message, regardless of the format (e.g., documents, public speaking situations, presentations, etc.)
• Ability to build/foster relationships by reinforcing trust and respect with cross-functional stakeholders
• Ability to work both independently and as an effective team member
• Demonstrated propensity to be creative, collaborative, proactive, and self-motivated in the execution and completion of assigned accountabilities
• Advanced degree preferred

Benefits

• Employees may qualify for a discretionary or non-discretionary bonus in addition to their base salary.
• Medical, dental, and vision coverage, along with prescription benefits.
• A 401(k) plan with company matching.
• Flexible spending accounts.
• Company-paid short- and long-term disability insurance.
• Group life and accidental death and dismemberment insurance.
• Paid vacation, paid sick leave, paid holidays, and paid parental leave.
• Employee assistance program.
• Fitness club membership contribution.
• Pet insurance.
• Identity theft protection.
• Home and auto insurance discounts.
• Optional supplemental life insurance.
• Remote or hybrid work model.

Company Overview

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