[Remote] Senior Program Manager, GTM Operations

Note: The job is a remote job and is open to candidates in USA. SGA is a technology and resource solutions provider supporting businesses through staffing and managed services. The company is seeking a Senior Program Manager, GTM Operations to run customer beta programs, manage customer and field feedback, and support go-to-market enablement and product launches for usage-based SaaS products. The role partners across Customer Success, Sales, Product Marketing, Product Management, Engineering, and Analytics to improve adoption and inform product strategy.

Responsibilities

• Support the execution and day-to-day management of customer beta programs for usage reporting solutions
• Coordinate onboarding, engagement, and communications with beta customers
• Own program logistics, including timelines, milestones, action items, risks, and dependencies across workstreams, while holding stakeholders accountable for committed deliverables
• Identify opportunities to leverage AI tools to reduce manual tracking, reporting, and administrative work
• Serve as the central point of coordination for high volumes of feedback and inquiries from customers, Sales, and Customer Success Managers
• Aggregate, synthesize, and categorize feedback into clear themes and actionable recommendations
• Develop recurring reports and executive summaries highlighting customer sentiment, product gaps, and growth opportunities
• Partner with Product, Data, and other cross-functional teams to ensure customer insights inform product development and prioritization decisions
• Monitor adoption trends and customer satisfaction metrics, translating insights into recommendations that influence strategy
• Coordinate field enablement materials, messaging, FAQs, and launch communications
• Support planning and execution of General Availability (GA) launches
• Draft customer-facing content, including messaging, FAQs, and launch materials, in partnership with Product Marketing to ensure alignment with broader positioning and brand standards
• Track launch readiness across Product, Marketing, Sales, and Customer Success teams
• Measure post-launch adoption and engagement, and identify opportunities for improvement

Skills

• Bachelor's degree in Marketing, Business, Communications, or a related field
• 6-8 years of experience in Product Marketing, GTM Operations, Program Management, Customer Marketing, Customer Success, or a related discipline
• Experience supporting product launches, beta programs, customer engagement initiatives, or adoption programs
• Strong writing skills and the ability to create polished customer-facing content, including messaging, FAQs, and launch materials
• The ability to independently develop high-quality draft content, rather than solely briefing others
• Ability to create and contribute to executive-ready presentations, program updates, and launch communications
• Proven ability to collaborate effectively across cross-functional teams while navigating competing priorities with professionalism and composure
• Strong analytical and problem-solving skills, including experience synthesizing both qualitative and quantitative feedback
• Excellent project management and organizational skills, with the ability to manage multiple priorities simultaneously
• Demonstrated experience applying AI tools to real-world product marketing or GTM workflows
• A positive attitude, calm and respectful assertiveness, and a sense of humor
• Experience with SaaS products or enterprise software
• MBA
• Experience with usage-based business models
• Familiarity with customer adoption programs, product usage analytics, and customer engagement metrics
• Experience partnering with field organizations, including Sales and Customer Success teams

Company Overview

Company H1B Sponsorship