[Remote] Senior Program Operations Specialist

Note: The job is a remote job and is open to candidates in USA. PCI Professional Services is seeking a Senior Program Operations Specialist to support the HRSA Organ Procurement and Transplantation Network contract. The role supports day-to-day program execution through workflow and deliverable management, stakeholder coordination, governance support, documentation, and process improvement.

Responsibilities

• Support day-to-day program operations and execution of assigned workstream activities
• Manage shared mailbox communications, including monitoring incoming requests, coordinating responses, routing inquiries to appropriate stakeholders, tracking actions, and ensuring timely follow-through
• Coordinate contractor onboarding and offboarding activities
• Manage and maintain workflow tracking tools, deliverable trackers, action item logs, and related operational artifacts
• Support governance activities, meetings, and operational reporting
• Develop and maintain standard operating procedures (SOPs), process documentation, job aids, and user guidance materials
• Coordinate with Government stakeholders, vendors, and internal teams to support program objectives
• Support collaboration platforms, stakeholder councils, repositories, and knowledge management activities
• Monitor operational activities and identify opportunities for process improvement
• Prepare reports, briefings, correspondence, analyses, and documentation for leadership review
• Support workflow administration and operational tracking processes
• Ensure operational data, records, and documentation remain accurate, complete, and current
• Assist with development and implementation of improved operational processes, procedures, and tools

Skills

• Bachelor's degree in Business Administration, Public Administration, Project Management, Healthcare Administration, Public Health, Communications, Information Systems, or a related field
• 6+ years of experience supporting federal programs, PMOs, program operations, governance activities, workflow administration, or project coordination efforts
• Experience managing shared mailboxes, customer inquiries, correspondence, or service requests
• Experience supporting operational processes, workflows, trackers, documentation repositories, and deliverable management activities
• Experience coordinating activities across multiple stakeholders and teams
• Experience developing and maintaining SOPs, process documentation, job aids, operational guidance, and related artifacts
• Strong attention to detail and organizational skills
• Demonstrated ability to manage multiple priorities and competing deadlines
• Strong written and verbal communication skills
• Demonstrated ability to communicate clearly, concisely, and professionally with customers, teammates, stakeholders, and vendors
• Proficiency with Microsoft Teams, SharePoint, Excel, PowerPoint, and Word
• Highly organized and process-oriented
• Strong professional judgment and discretion
• Customer-service mindset with a collaborative approach
• Ability to work independently while operating within established governance structures
• Strong problem-solving and critical-thinking skills
• Ability to quickly learn new processes, tools, and operational environments
• Commitment to accuracy, accountability, and continuous improvement
• Experience supporting federal health agencies, including HRSA, HHS, CDC, CMS, NIH, FDA, VA, DHA, SAMHSA, or similar organizations
• Experience supporting PMOs, governance organizations, modernization initiatives, or multi-contractor environments
• Experience supporting contractor onboarding and offboarding activities
• Experience administering workflow tools, collaboration platforms, SharePoint environments, or deliverable management systems
• Experience supporting healthcare, public health, health IT, patient safety, operational improvement, or modernization initiatives
• PMP, CAPM, SAFe, ITIL, or related professional certification
• Experience supporting contract administration, COR support activities, or federal acquisition environments

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