Remote Position
[Remote] Senior Revenue Operations Manager- Order To Cash
🌍 Remote · South Africa
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. New Relic is hiring a Senior Revenue Operations Manager - O2C within its Finance organization to own execution of the Order-to-Cash roadmap. The role drives process and system improvements, translates business needs into system capabilities, and leads cross-functional initiatives and operational quality.
Responsibilities
- Co-own and prioritize the Order-to-Cash roadmap based on core business needs and customer impact
- Translate business requirements into technical specs—for everything from minor enhancements to major platform capabilities—and partner closely with Engineering and QA teams to bring them to life
- Review test plans, validate results, and coordinate cross-functional User Acceptance Testing (UAT) to ensure smooth launches
- Partner across the organization to design, document, and continuously improve key operational procedures
- Establish robust processes for large-scale, cross-functional launches, including new product SKUs and updated buying programs
- Help stakeholders navigate customization trade-offs, creating innovative middle grounds that drive revenue without burdening systems
- Dive deep into billing and usage data to investigate discrepancies, troubleshoot edge cases, and maintain high data integrity
Skills
- 6 to 8+ years of hands-on experience in Finance, Business, Billing, or Revenue Operations within high-growth, consumption-based B2B SaaS environments
- Demonstrated success leading complex, cross-functional initiatives from conception to delivery
- Exceptional written and verbal communication skills, with a proven ability to translate complex operational concepts for diverse audiences
- Highly detail-oriented, comfortable with numbers, and structured in problem-solving
- Hands-on experience writing SQL queries
- Familiarity with Snowflake or similar cloud data warehouse environments
Benefits
- Eligible for a corporate bonus plan
- Healthcare, dental, and vision benefits
- Parental leave and planning
- Mental health benefits
- 401(k) plan and match
- Flex time-off
- 11 paid holidays
- Volunteer time-off
- Other competitive benefits designed to improve the lives of employees
- Flexible workforce model, with fully office-based, fully remote, or hybrid work options
Company Overview