[Remote] Senior Software Engineer, Backend (AI Agent)

Note: The job is a remote job and is open to candidates in USA. Cresta is an AI platform company that helps businesses improve customer experiences through conversational AI agents, human agent augmentation, and conversation intelligence. The Senior Software Engineer, Backend will design and maintain scalable server architectures for AI Agent solutions, improve system reliability and performance, and support high-volume production interactions.

Responsibilities

• Design, develop, and maintain scalable and robust backend architectures for Cresta’s AI Agent solutions and proprietary models
• Collaborate with cross-functional teams including frontend engineers, machine learning engineers to ensure seamless integration of AI Agents into Cresta’s customer solutions
• Lead initiatives to enhance system scalability and reliability in production environments, focusing on backend services that support AI functionalities
• Drive efforts to optimize server response times, process large volumes of data efficiently, and maintain high system availability
• Innovate and implement security measures, cost-reduction strategies, and performance improvements in backend systems supporting AI Agents

Skills

• Bachelor's degree in Computer Science or a related field
• 5+ years of experience in backend system architecture, cloud services, or related technology fields
• Proficient in designing and maintaining clear and robust APIs with a strong understanding of protocols including gRPC, REST
• Previous experience working with Virtual Agent or AI Agent systems
• Experience in high-performance database schema design and query optimization, including knowledge of SQL and NoSQL databases
• Experience in containerized application deployment using Kubernetes and Docker in microservices architectures
• Experience with cloud environments such as AWS, Azure, or Google Cloud, with a strong understanding of cloud security and compliance standards

Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO to take the time you need, when you need it
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• In-office meal program and commuter benefits provided for onsite employees
• Equity

Company Overview

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