[Remote] Senior Software Engineer – Backend (USA Only, 100% Remote)

Note: The job is a remote job and is open to candidates in USA. Close is hiring a Senior Software Engineer – Backend to build and scale backend systems and AI-powered features for its CRM. The role may contribute to agentic AI, communications infrastructure, CRM data and features, or growth and billing systems.

Responsibilities

• Build Close’s agentic platform and customer-facing AI experiences. Voice Agents, Custom Agents, and Ask Chloe are already in flight. You’d work on the shared intelligence and orchestration layer that powers AI-driven processes across the product. That includes the ecosystem around our APIs and MCP surface, which enables external agents like Claude and ChatGPT to operate Close. This team is pushing deeper into applied AI, retrieval, and agent infrastructure more than ever before
• Own the voice, SMS, and email infrastructure powering Close — Twilio, WebRTC, WebSockets, AssemblyAI, ElevenLabs, and more. You’ll help build our voice, messaging, and conversational AI agents while scaling real-time AI across calls, email, and calendar sync infrastructure
• Build the structured context layer that humans and agents both depend on. We're rebuilding the data model so it flexes with real businesses, making the CRM agent-ready (retrieval, traversal, action coverage through MCP and our public API), and shipping the next generation of AI-native CRM features (AI Enrich, Autofill, AI Search). Operating on billions of Mongo documents with Elasticsearch underneath
• Run the experiments and own the billing infrastructure that turn trials into paid customers. Stripe metered billing, AI credit top-ups, the activation and conversion funnel, and the team's biggest bet right now: agentic onboarding (an agent that walks new customers through setup, configuration, and first comms). Hypothesis-driven, metric-first

Skills

• Python is our backbone, but perhaps you've worked across Go, Rust, or TypeScript
• You pick the right tool for the problem rather than retreating to what you know
• You've seen a variety of problems, can collaborate and self-direct
• You've shipped LLM-backed features for real users and have a POV on where they're trustworthy, where they fall over, and how to get them production-ready when customers bet revenue on the output
• You use AI tools in your own workflow to ship faster, write tighter code, and reason about unfamiliar parts of the codebase
• You've shipped internet-facing APIs and you think about who's on the other end - apps, agents, humans poking around in docs - and what each of them needs
• You've debugged incidents where latency budgets didn't hold, owned a system everyone else relied on, or carried a pager for something with real customer impact

Benefits

• Organization-wide goal-based bonus
• ~5 weeks of PTO to start
• 1-week all-company Winter Holiday Break
• Paid US holidays
• 2 extra days of PTO for every year with Close
• Option to choose a standard 5-day week or a 4-day week at 80% pay, in consultation with your manager
• Paid leave for primary and secondary caregivers
• A 1-month paid sabbatical every 5 years with the team
• For US residents: two medical plans, with Close covering the majority of your premium
• For US residents: Dental, Vision, HSA, FSA, and company-paid Long-Term Disability
• For US residents: 401(k) matching contributions up to 6%, vested immediately
• Close funds the use of AI tools, including Claude Code, Codex, and other best-in-class developer tools
• 100% remote work

Company Overview

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