[Remote] Senior Staff AI Agent Engineer – Moveworks | Customer Deployment

Note: The job is a remote job and is open to candidates in USA. ServiceNow is hiring a Senior Staff AI Agent Engineer for customer deployment on the Moveworks Platform. The role owns technical relationships with enterprise customers and leads AI solution design, integrations, implementation, and strategic guidance throughout the customer lifecycle.

Responsibilities

• Serve as the primary technical owner across 3-5 of the largest strategic customer engagements simultaneously, driving adoption and measurable outcomes across the full Moveworks implementation lifecycle
• Partner with customers to architect and deliver high-impact AI solutions that solve real business challenges — leveraging the Moveworks Platform in innovative and meaningful ways. Develop novel AI Agent frameworks, architectural patterns, or tooling that establish new internal capabilities
• Design and build secure, performant integrations between the Moveworks Platform and customer enterprise systems including ServiceNow, Workday, Okta, Jira, and others
• Serve as a trusted technical advisor both externally, helping customers develop their Agentic AI roadmap and upskilling their teams to operate the platform independently over time as well as internally, shaping a multi-year technical strategy for the platform
• Align across Engineering, Product, Customer Success, and Sales leadership to coordinate and plan complex workflows that depend on multiple teams and infrastructure, which may be systemic gaps in platform capability or delivery methodology
• Generalize successful customer solutions into reusable templates and share learnings broadly across the team. Develop other engineers and ensure continuous growth among the team to reach higher bars of technical expertise and delivery of customer outcomes

Skills

• 12+ years of experience in a customer-facing technical role — Solutions Engineer, Customer Success Engineer, Solutions Architect, Implementation Consultant, or Consulting Engineer
• Or similar experience with education
• Demonstrated track record of driving successful technical adoption with mid-to-large enterprise customers
• Experience designing, building, and launching full-stack workflows and automations leveraging REST APIs, iPaaS tools (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or scripting languages (Python, JavaScript, Golang)
• Proven ability to determine methods and procedures on new assignments independently, exercising strong judgment to select the right approaches and drive results across complex, cross-functional problems
• Experience leading projects and coordinating other team members, with strong networks across departments and key external stakeholders
• Ability to operate across multiple business functions and technical domains
• You have strong communication and relationship skills, and you're compelled to develop and deliver compelling solution narratives through high-quality artifacts — architecture diagrams, solution proposals, SOWs — tailored to both technical and business audiences
• You have a strong grasp of API-based systems integration, LLM-based systems design including prompt engineering, context engineering, and data modeling
• You are a rapid learner with high technical aptitude — equally curious about what's happening under the hood and why a business process works the way it does
• You have strong product taste and are obsessed with delivering exceptional experiences for end users
• You lean into ambiguity, navigate legacy systems with patience, and actively seek exposure across engineering, product, and business functions
• You have a strong sense of personal accountability to both customers and internal teammates who rely on your expertise
• Familiarity with enterprise platforms such as ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta
• Familiarity with Linux and Windows environments and command line
• Current on the latest AI tools, frameworks, and agentic design patterns — and thoughtful about how to apply them to build reliable, scalable solutions

Benefits

• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs

Company Overview

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