Remote Position
Remote Senior Systems Support Engineer
🌍 Remote · United States
💼 Full-time
About the position This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Systems Engineer - REMOTE. In this role, you will provide exceptional customer service and technical support for mission-critical systems that enhance security and operational efficiency. You will play a key role in supporting the Integrated Tracking System (ITS) and Digital Mail Modernization (DMM) environments within a secure government context. Your expertise will drive improvements in operational readiness and compliance with cybersecurity regulations, ultimately shaping a more productive workforce.
Responsibilities
- Provide Tier III technical support for ITS, DMM, BearTracks, and WebDOX applications
- Support front-end application troubleshooting for user interface issues
- Troubleshoot complex system and application issues escalated from support teams
- Monitor system health and performance metrics to ensure operational readiness
- Coordinate with engineering and DevOps teams for software updates and issue resolution
- Support cybersecurity compliance and Authority to Operate (ATO) activities Requirements
- Active Top Secret security clearance
- 10+ years of experience in systems engineering or Tier III IT support
- Experience with DoD or DISA customers
- Strong background in backend system administration and cybersecurity
- Proficient in PowerShell and Python for automation tasks Benefits
- Flexible work schedule
- Opportunities for professional development and certifications
- Collaborative remote work environment
- Health, dental, and vision insurance
- Paid time off and holiday schedule Apply tot his job