Remote Position
[Remote] Senior Technical Account Manager
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. Paxos is rebuilding financial infrastructure by enabling the trustworthy movement of digital assets through blockchain-based products and services. The Senior Technical Account Manager will manage post-sale technical administration, integrations, stability, and operational execution for enterprise customers, while leading implementation projects, change management, reliability efforts, and customer enablement.
Responsibilities
- Partner with technical and operational teams at the customer to implement Paxos products and services post sale, spanning Brokerage, Money Movement, Orchestration and Tokenization / Dashboard. This includes customer education, project management, test design, best practice recommendations, answering technical questions, and testing support
- Prioritize and deliver daily technical/operational requests across a broad book: intake, prioritization, routing to technical support when appropriate, SLAs, and crisp status to AMs and client counterparts
- Own integration health and reliability: monitoring and alerts, error recovery, reconciliations, data quality checks, and environment hygiene from sandbox to production
- Run change management: releases, API/schema/version updates, configurations and entitlements, keys/certs, IP allowlists, and maintenance windows—with tested runbooks and rollback plans
- Execute integration work aligned to the account plan: enable new capabilities, modify integrations, validate, roll out, stabilize; provide implementation consulting (patterns, test plans, go‑live readiness)
- Codify and propagate shared learnings at scale: publish patterns, FAQs, runbooks, and build usage/SLA/error reporting so the team rarely solves the same problem twice
Skills
- 5+ years of Implementation Consulting or Technical Account Management experience in enterprise SaaS/fintech/financial services
- Track record of delivering complex technical implementations spanning multiple quarters with Enterprise Customers
- Strong technical acumen with ability to lead API integrations
- Experience managing complex stakeholder relationships
- Excellent project management and communication skills
Benefits
- Remote work
Company Overview
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