[Remote] Site Reliability Engineer

Note: The job is a remote job and is open to candidates in USA. THUNDERYARD SOLUTIONS is seeking a Site Reliability Engineer to support tenants in a multi-tenant AWS Cloud environment. The role focuses on maintaining reliable, scalable, secure infrastructure; automating operational processes and deployments; and improving observability, incident response, and tenant support.

Responsibilities

• Platform operations : Managing Kubernetes environments (EKS or similar), ensuring availability, scaling, and lifecycle management
• CI/CD : Building and optimizing Jenkins pipelines for secure, automated, repeatable deployments; improving rollback and release strategies with dev/platform teams
• Automation : Creating infrastructure-as-code, scripts, runbooks, and self-service tools to cut manual work
• Observability & reliability : Setting up monitoring, alerting, SLIs/SLOs, and dashboards; leading incident response, RCAs, and post-incident fixes
• Tenant support : Handling onboarding, provisioning, troubleshooting, and service health communication
• Security : Applying AWS best practices — IAM, encryption, network segmentation, least privilege, compliance controls

Skills

• 5+ years of experience supporting production workloads in AWS, including services such as EC2, VPC, IAM, CloudWatch, S3, Route 53, Elastic Load Balancing, RDS, Lambda, or related AWS services
• Hands-on experience administering, troubleshooting, and supporting Kubernetes clusters, containers, Helm charts, deployments, services, ingress, and workload scaling
• Experience creating, maintaining, and troubleshooting Jenkins jobs, shared libraries, build agents, credentials, plugins, and automated deployment workflows
• Strong understanding of CI/CD concepts, including build automation, artifact management, automated testing, environment promotion, release orchestration, and rollback practices
• Working knowledge of infrastructure as code and automation tools such as Terraform, AWS CloudFormation, Ansible, Python, Bash, or PowerShell
• Experience with observability tools and practices, including log aggregation, metrics collection, distributed tracing, alert design, and dashboarding
• Strong Linux administration and troubleshooting skills, including networking, system performance, process management, storage, and permissions
• Understanding of cloud networking concepts such as VPCs, subnets, routing, security groups, network ACLs, DNS, load balancing, and VPN or Direct Connect patterns
• Ability to troubleshoot complex application, infrastructure, deployment, and network issues across multiple teams and tenant environments
• Strong written and verbal communication skills, including the ability to document procedures, explain technical issues, and communicate incident status to stakeholders
• AWS certification such as AWS Certified Solutions Architect, AWS Certified SysOps Administrator, AWS Certified DevOps Engineer, or equivalent cloud experience
• Kubernetes certification such as Certified Kubernetes Administrator or Certified Kubernetes Application Developer
• Experience supporting multi-tenant cloud platforms, shared services, managed service environments, or enterprise cloud landing zones
• Experience with Git, GitHub, GitLab, Bitbucket, Maven, Gradle, Docker, Argo CD, AWS CodePipeline, or other DevOps tooling
• Knowledge of SRE practices, including error budgets, toil reduction, blameless postmortems, capacity planning, and reliability engineering principles
• Experience implementing security and compliance controls in regulated or enterprise environments

Benefits

• Medical/dental/vision coverage
• PTO
• A partial 401k match

Company Overview