[Remote] SLED CX Account Manager | TOLA Job Details | Avaya

Note: The job is a remote job and is open to candidates in USA. Avaya is seeking a SLED CX Account Manager to drive adoption of its cloud-based customer experience portfolio. The role advises public-sector customer executives, develops CCaaS and omnichannel solution strategies, and supports product demonstrations and competitive positioning.

Responsibilities

• Act as the trusted business and sales advisor to customer executives, leading strategic discussions focused on total cost of ownership (TCO), return on investment (ROI), platform scalability, and the strategic road map for modern cloud CX solutions
• Lead high-level business discovery to define the strategy and commercial justification for complex, large-scale CCaaS solutions. Focus on creating seamless, integrated customer journey outcomes across voice and digital channels (chat, email, social, messaging)
• Participate in the  delivery of compelling, high-impact product demonstrations and Proof of Concepts (PoCs) that clearly illustrate the compelling business value of our platforms, showcasing integrations with core business applications (CRM, WFO, ERP)
• Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone, Amazon Connect) and effectively position Avaya’s superior differentiation and clear business advantages

Skills

• 8+ years of successful SLED sales experience
• A demonstrated history of hitting and exceeding sales targets
• Exceptional communication, presentation, and whiteboarding skills
• A proven ability to lead strategic, value-focused discussions with C-level audiences
• Bachelor degree or equivalent experience
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
• Expertise in CCaaS/UCaaS/CX
• Master Degree is preferred

Benefits

• Remote position; can be worked from any major city within TOLA with good airport access

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