[Remote] Social Media Content Specialist - Overnight Remote US-Based

Note: The job is a remote job and is open to candidates in USA. ICUC/iProspect Moderation Services, Inc. is hiring a Social Media Content Specialist to moderate and respond to clients’ social media communities. The role also involves writing engaging brand-voice content, keeping communities aligned with client guidelines, and escalating issues and trends to the internal team.

Responsibilities

• Moderating and responding to comments across our clients' social channels using their unique brand voice
• Writing thoughtful, engaging content to spark conversations and drive engagement
• Ensuring online communities are safe, respectful, and aligned with client guidelines
• Escalating issues, insights, or trends to the internal team when needed
• Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience

Skills

• Strong written communication skills (spelling, grammar, clarity) in English with strong cultural awareness
• Experience managing social platforms, specifically moderating and engaging
• Ability to write for brands and adapt tone for different audiences
• Familiarity with all major social platforms such as Facebook (account use may be required depending on client needs)
• Ability to engage with a variety of content topics (e.g., tech, retail, food, hospitality, tourism, health, pharma)
• Strong organizational skills, reliability, and excellent customer service instincts

Benefits

• 100% remote from day one - and always will be.
• A creative, supportive, and fast-moving team.
• Work with exciting global brands.
• A people-first culture that values authenticity and inclusion.
• U.S. Content Specialists receive sick and safe time, flexible time off (paid time off like vacation), and a range of benefits (medical, dental, vision, etc.). For eligibility, U.S. employees need to work a minimum of 21 hours per week or more.

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