[Remote] Solution Consultant

Note: The job is a remote job and is open to candidates in USA. Lighthouse is an innovation- and consultation-focused company that emphasizes collaboration, growth, and solving complex problems. The Solution Consultant will manage client projects involving predictive AI, GenAI, and structured analytics for litigation and investigations, while supporting enterprise analytics programs, product development, training, and client-facing initiatives.

Responsibilities

• Scoping and implementation on projects leveraging predictive AI, GenAI, and/or structured analytics
• Ensuring client requirements remain current across the lifecycle of the engagement and (re)aligning development approach to those requirements
• Meticulous data tracking, statistical validation design and implementation, and metrics reporting to support the transparency and accountability of algorithmic discovery review
• Coordination with support and technical teams across the organization to ensure we are leveraging the full suite of LH capabilities to provide best-in-class support and value to our clients
• Documenting lessons learned for internal discussion and process/technology improvements
• Tracking and escalating project risk concerns up the chain as necessary
• Providing end-of-project metrics to inform ROI analyses and quarterly business reviews
• Developing or maturing playbooks for core workflows of established offerings
• Implementing and updating Review Intelligence training curriculum (composed of a suite of documentation, simulation activities, and evaluation) for new members of the team or secondees from other groups who are supporting Review Intelligence workflows
• Providing requirements analysis and user validation input to our product development teams
• Collaborating with marketing, client success, and sales on client-facing overviews of Review Intelligence solutions
• Duties are performed in a virtual office environment while sitting at a desk or computer table. Duties require the ability to use a computer, communicate over the telephone, and read printed material
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends)
• Duties may require the ability to travel via automobile or airplane. Approximately 5% of the time will be spent traveling

Skills

• Minimum 5 years litigation or eDiscovery industry experience required
• Minimum 3 years advanced analytics in eDiscovery required
• Prior in-house corporate legal, law firm legal staff or eDiscovery vendor experience required
• Excellent knowledge of eDiscovery technology, including key applications and programs such as Relativity Analytics, Relativity aiR, Reveal (Brainspace), or comparable analytics platforms
• Excellent knowledge of litigation support and legal discovery process and concepts
• Proven success and desire to consult with clients/internal departments, projecting expertise and solving day-to-day challenges as well as strategic challenges
• Excellent written and oral communication skills with clients and internal staff (demonstrated both in relaxed atmosphere and under pressure)
• Customer service demeanor: consultative, approachable, respectful, and polite
• Ability to multitask under pressure
• Advanced degree preferred in relevant discipline (law, technology, statistics)
• Experience leading complex projects and managing multidisciplinary teams from other departments preferred

Benefits

• Medical, dental, vision, and a 401k with company match
• Company paid Life & AD&D, short- and long-term disability, telemedicine, and other wellness plans
• Generous Flexible PTO program
• Paid volunteer days
• Voluntary accident, hospitalization, and critical illness insurance plans
• Pet insurance
• Annual bonus or incentive program

Company Overview

Company H1B Sponsorship