[Remote] Solutions Administrator- Integrations

Note: The job is a remote job and is open to candidates in USA. Verified First is a technology company that delivers solutions designed to help organizations protect their people. The Solutions Administrator - Integrations serves as the technical bridge between enterprise clients, Sales, Onboarding, and Engineering by consulting on, architecting, deploying, and troubleshooting API integrations and custom workflows. The role also manages data mapping, end-to-end testing, technical support, partner validation, and integration documentation.

Responsibilities

• Partner with sales and client onboarding teams to lead technical discovery sessions with enterprise accounts and prospects to map out their data integration needs
• Design and propose tailored integration models, evaluating whether a standard connector, custom API architecture, or browser extension fits the client's engineering capability
• Draft and finalize the technical implementation components of Statements of Work (SOWs), Change Orders, and legal language/compliance checks for custom projects
• Create and manage Jira tickets to include Acceptance Criteria and Testing Procedures, working directly on application development teams, customers, and internal stakeholders
• Construct detailed workflow diagrams to visualize data paths and technical architectures for both internal and external stakeholder alignment
• Proactively identify technical risk flags, complex infrastructure barriers (such as parent/subsidiary account logic or missing vendor packages), and determine billable project scope before development begins
• Manage the full deployment life cycle of API connections, from initial account provisioning and credential exchange in staging environments to production go-lives
• Lead joint technical configuration sessions alongside third-party partner integration engineers and vendor specialists
• Architect and execute complex backend field mappings, specifically transforming dynamic client-side cost codes, departments, and sub-account structures to route data accurately
• Conduct exhaustive End-to-End (E2E) workflow validation and testing inside sandbox environments to confirm payload schemas, automated callbacks, and statuses
• Investigate, isolate, and resolve deep integration blockers, parsing outbound XML/JSON payloads to reconcile structured data mismatches and endpoint misplacements
• Diagnose and resolve systemic synchronization issues, broken OAuth authentications, and user permission access conflicts affecting product performance
• Act as an expert client advocate by documenting vendor-side environment glitches and mismatches, compiling technical error data to assist clients with third-party escalations (e.g., submitting tickets to Dayforce or Workday support)
• Log well-defined development tickets for the Engineering team when custom script solutions, data mapping adjustments, or product enhancements are required to unstick clients
• Evaluate upcoming system and software updates from core integration partners, rigorously testing and validating feature stability, behavior changes, and logging regression bugs (e.g., tracking SMS breakdown or adjudication sync issues)
• Collaborate with external Partner Managers to evaluate API compatibility for prospective application structures and complete technical questionnaires for partner integrations
• Produce high-quality internal technical assets, including API demo videos, setup documentation, and cross-functional integration matrix sheets to guide onboarding specialists and PM teams
• Co-host customer-facing technical webinars to demonstrate advanced platform capabilities, automation flows, and custom configuration options
• Perform other duties as assigned

Skills

• Able to thrive  in a fast-paced environment
• Able to quickly learn new software and use systems accurately
• You are a natural problem solver and are focused on creating solutions
• You are able to adapt quickly to a changing environment
• You work well independently but understand the importance of teamwork
• Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience
• API Expertise: Proficient in analyzing and debugging REST/SOAP APIs, webhooks, outbound XML/JSON data streams, and OAuth token behaviors
• Platform Experience: Extensive hands-on experience configuring integrations within enterprise tools, specifically Workday, Salesforce (including Flow Builder), Dayforce, iCIMS, Paylocity, ADP, Bullhorn, and Lever
• Data Architecture: Strong conceptual understanding of multi-tenant accounts, parent-subsidiary data logic, and dynamic cost-allocation mappings
• Documentation & Tools: Demonstrated history creating comprehensive technical SOWs and visual workflows, tracking projects seamlessly through tools like Jira
• Hybrid Communication: Exceptional ability to translate dense technical requirements into business value for commercial teams, while retaining the technical fluency required to work side-by-side with software developers

Benefits

• No nights or weekends
• Paid holidays
• Paid time off starting on your first day
• 100% employer-paid insurance premiums
• Continuous education
• Career pathing
• Ongoing training
• Remote work environment
• Team-building through engaging meetings and events, including town halls, Office Olympics, and culture conversations

Company Overview