[Remote] Solutions Consultant

Note: The job is a remote job and is open to candidates in USA. BigHand provides technology solutions for legal professionals. The Solutions Consultant supports sales productivity and growth by delivering product demonstrations, customer and sales enablement, bid support, and targeted selling insights. The role also coordinates across teams and helps ensure customer requirements are handed off effectively to delivery.

Responsibilities

• Deliver product demonstrations for assigned BigHand products
• Assist in guiding customers through the buying process, defining ROI, business benefits, and the impact of BigHand’s solutions
• Empower sales and marketing with critical information to nurture new and existing customers
• Launch new products to the sales team as required, positioning them effectively to achieve maximum engagement
• Assist with content updates across various channels
• Ensure Salesforce attribution by monitoring entries and logging meeting/demo information
• Support RFI and RFP responses for for assigned BigHand products, ensuring timely completion of submissions
• Oversee clarification questions to maintain a seamless proposal process
• Conduct ongoing analysis of current product knowledge and collaborate with others in the Solutions team to identify skill development needs
• Assist in compiling and delivering education and training programs to enhance team productivity
• Ensure the Sales team effectively leverages case studies, white papers, and other sales resources
• Ensure that the sales team effectively digests and leverages case studies, white papers, and other product-related content
• Act as the primary liaison between the technical and sales teams, managing technical queries and clarifications
• Translate complex technical details into actionable insights for the sales team, helping bridge technical knowledge gaps
• Understand the buying process, customer behaviour, and key personas, including buyers, influencers, and ideal contacts
• Use data to interpret ideal customer profiles and develop product-specific opportunity plans to guide decisions
• Collaborate with marketing to create and maintain high-quality content for sales and solutions teams
• Assist with the development of sales toolkits, playbooks, and other collateral for each product to support targeted selling
• Utilize social selling techniques to engage with clients and prospects, building relationships and driving targeted sales efforts

Skills

• Experience in delivering customized software demonstrations that meet customer requirements
• Exceptional written and verbal communication skills with a professional image and strong customer service focus
• Able to communicate product features and benefits to both technical and non-technical stakeholders
• Strong presentation skills for confidently engaging small groups in-person or via web meetings
• Ability to articulate ideas and adapt communication styles for different audiences
• Proven track record in understanding and addressing client needs, ensuring maximum value and long term success
• Works effectively across teams to enhance client satisfaction and support solution development
• Strong analytical abilities to assess customer requirements and deliver effective solutions, with a willingness to seek guidance on complex issues while developing independent problem-solving skills
• Excellent collaboration skills with experience working in a global organization and contributing to cross-functional team efforts

Benefits

• 15 days vacation per year + 2 personal days to take for anything you like!
• 10 paid holidays, including 4 floating holidays
• 3 additional BigHand days off between Christmas & New Year
• Wellbeing benefits including medical, dental, vision, online wellbeing programs & webinars, access to online therapy and Employee Resource Groups (ERG)
• Company-wide Wellness day, for our teams all across the globe to switch off and spend the day doing something to nourish their mental health
• Opportunities to give back with company volunteer events and individual volunteer days
• Career growth opportunities and study leave options
• Family benefits including enhanced parental leave and fertility support
• Financial benefits including 401K with employer match, short-term disability, life insurance, and flexible spending accounts
• Fully remote working
• Growing business with a global presence and a true focus on work-life balance

Company Overview

Company H1B Sponsorship