[Remote] Sports and Tournaments Account Manager

Note The job is a remote job and is open to candidates in USA. Road Rebel Global is a travel management company serving the sports, entertainment, and corporate events industries through housing, freight, air, and ground transportation services. The Sports and Tournaments Account Manager will own the client experience, expand the sports clientele, build relationships, manage travel service delivery, and drive customer satisfaction and revenue growth.

Responsibilities

Uphold Road Rebel's promise of white glove service while going the extra mile for customer satisfaction Communicate at a high level regarding all services and present options Positive communications and problem solving with clients and Road Rebel team Obsessive about accuracy and details of the trip, from itinerary through delivery Maintain client relationships, projects, and deadlines, and assist in any conflict resolution Develop a trusted relationship with key accounts Be adaptable and flexible to constantly changing requirements dictated by client-driven or other factors Establish and maintain strong relationships with coaches and administrative staff Leverage existing relationships to generate referrals and additional business opportunities Understand all forms of service requests for Air, Housing, and Ground Travel Review all final options prior to sending to the client, by or before the deadline date, ensuring all options address client priorities, all details are accurate, and provide appropriate guidance Resolve any issues that may derail meeting itinerary delivery dates Have hotel brand-specific knowledge and be able to recommend appropriate properties Work with management to achieve market goals, ensure workload is distributed properly, and receive assistance as needed Deliver white glove service and go above and beyond for client satisfaction Skills 3-5 years of professional experience in an athletic client-serving and/or sales role Passion for building relationships and being part of a collaborative team Strong written and verbal communication skills Excellent problem-solving and conflict-resolution abilities Ability to work under pressure and manage multiple priorities Bachelor's degree required Full-time, Monday to Friday On Call as necessary This position is fully remote. Candidates must be legally authorized to work in the United States. No sponsorships available for this position Experience in travel, logistics, GDS Sabre, hospitality, and tournaments a plus Familiarity with Salesforce or other major CRM platforms a plus Benefits Paid Time Off Health, Vision, Dental, and Life Insurance plans Retirement Plan (401k) Training & Development Opportunities This position is fully remote. Company Overview Road Rebel Global is the premier travel management company. It was founded in 1998, and is headquartered in San Diego, California, USA, with a workforce of 11-50 employees. Its website is https//roadrebel.com.