[Remote] Sr Capability Analyst - Remote

Note: The job is a remote job and is open to candidates in USA. Optum is a global organization that delivers technology-enabled care and health services to improve health outcomes. The Sr Capability Analyst supports healthcare technology solutions by troubleshooting application issues, monitoring system health, managing incidents, and improving operational processes. The role also analyzes healthcare data, supports application releases, and collaborates with technical and business stakeholders.

Responsibilities

• Capture, analyze, troubleshoot, and resolve user-reported issues and service impacts using approved tools, knowledge bases, and support procedures
• Monitor application performance, processing quality, system health, logs, notifications, and alerts to proactively identify and address issues
• Follow documented support processes, operational procedures, and service guidelines to ensure timely research, resolution, and communication within established service level agreements (SLAs)
• Assist with testing, validation, and user acceptance activities for assigned applications, solutions, enhancements, and releases
• Perform root cause analysis for recurring incidents and recommend corrective and preventive actions to improve service stability
• Document incidents, resolutions, workarounds, and process updates to maintain an accurate and current knowledge repository
• Collaborate with cross-functional teams, vendors, and business stakeholders to investigate and resolve complex technical and operational issues
• Escalate incidents and service disruptions appropriately based on severity, business impact, and defined support procedures
• Support application deployment, maintenance, and release activities while ensuring minimal disruption to business operations
• Identify opportunities for process improvement, automation, and operational efficiencies to enhance service delivery and user experience
• Maintain compliance with organizational policies, security standards, data protection requirements, and audit controls
• Provide timely status updates and clear communication to stakeholders regarding issue resolution progress, risks, and service impacts
• Participate in on-call support, incident response, and problem management activities as required
• Track, analyze, and report on support metrics, trends, and recurring issues to drive continuous improvement initiatives

Skills

• 4+ years of experience developing detailed SQL queries, procedures and data modeling
• 4+ years of experience within the healthcare data environment - eligibility, claims, etc
• 2+ years of experience with data mapping and workflow documentation
• 2+ years of experience developing and maintaining quality data routines to verify the imports/extracts
• 2+ years of experience working with Medicare Advantage and Medicaid Care Delivery models
• Experience within an application support desk
• Experience with database query tools
• Ability to communicate effectively and problem solve with both business and technical audiences at all levels of the organization with attention to detail
• Extensive knowledge within healthcare data maintenance
• Expert level Excel user
• Detail oriented analytic thinker and problem solver
• Ability to manage assigned work with minimal oversight

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Remote work from anywhere within the U.S.

Company Overview

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