[Remote] Sr. Customer Success Strategy Manager, New Products

Note: The job is a remote job and is open to candidates in USA. Samsara is hiring a Senior Customer Success Strategy Manager to own new product adoption as a company metric across its post-sale organization. The role develops and executes adoption strategies, integrates new products into post-sale workflows, and coordinates cross-functional teams to identify and close adoption gaps.

Responsibilities

• Proactively build the process for embedding every new product into existing post-sale workflows as it ships — sponsorship, enablement, and defined success metrics — so no new product launches into a vacuum
• Partner with Product/R&D early in the launch cycle so adoption is designed for up front, not addressed after the fact
• Review adoption data on an ongoing basis to identify where, and why, customers aren't adopting new products
• Develop strategies to close identified adoption gaps, and personally execute against those strategies rather than only assigning them to others
• Run a standing cross-functional cadence with Scaled Implementation & Success, Enterprise Implementation & Success, Customer Education, Partnerships, and Lifecycle Marketing to turn adoption data into agreed, tracked action
• Influence and coordinate action across the five post-sale teams above, none of which report into this role, using shared data, a standing cadence, and escalation through the VP of Customer Success when needed
• Build and maintain relationships with leaders across each function to keep adoption a shared, prioritized outcome rather than a side project

Skills

• 8+ years of experience in an internal-facing role (Strategy & Operations, Business Operations, Program/Project Management, or similar), with a proven track record of driving results on cross-functional initiatives without formal authority over the teams involved
• Strong understanding of post-sale, customer-facing functions (implementation, customer success, customer education, or similar) — this role needs someone who has sat close to, or within, these motions before
• Demonstrated ability to work autonomously and execute personally. This is not a pure coordination or delegation role; the person needs to be comfortable doing the work themselves, not just assigning it to others
• Comfort operating with data — able to define metrics, build or work with dashboards, and use adoption data to prioritize and justify action
• Strong written and verbal communication skills, including the ability to read out results and influence senior stakeholders
• Experience at Samsara, or in a similarly matrixed, fast-moving organization, is a plus

Benefits

• Performance-based bonus/variable pay
• Equity (for eligible roles)
• A flexible, employee-led remote model
• A professional development stipend
• Comprehensive health and parental leave plans
• Offices are open for those who prefer to work in-person; remote work is supported where it aligns with operational requirements

Company Overview

Company H1B Sponsorship