[Remote] Sr Engagement (Project, Delivery) Manager - Higher Education & Nonprofit

Note: The job is a remote job and is open to candidates in USA. Workday is hiring a Senior Engagement Manager to lead successful implementations of its products for Higher Education customers. The role manages customer relationships, project delivery, staffing, budgets, risks, and issues from planning through production, while coordinating with Professional Services and client teams.

Responsibilities

• Project manage one or more Workday product implementations concurrently
• Participate in the sales cycle when requested to gather requirements, formulate delivery approach and develop a proposal/SOW
• Provide guidance and mentoring to Professional Services resources working on your implementations
• Ensure projects are properly planned and staffed
• Manage and measure project performance using appropriate tools and techniques
• Perform risk management to minimize project risks
• Work with the client PM to identify/resolve all issues that could impact project scope and/or timeframes
• Present at Executive Steering Committee meetings
• Ensure the client takes advantage of Workday best practices
• Be a liaison for Professional Services when interacting with sales and/or development
• Identify opportunities to position other service offerings
• Ensure the client can serve as a reference upon completing their implementation
• Assist in the transition of the customer from Professional Services to Product Support
• Ensure the project is delivered within the budget outlined in the SOW
• Present client with change orders in the event they're asking Workday to perform tasks that are outside the scope of the SOW

Skills

• Demonstrable experience (6+ years) of project managing Medium and/or Large Enterprise ERP solution
• Prior consulting experience (6+ years) either as an internal consultant or with a consulting/software company
• Experience implementing (6+ years) Workday, Oracle, PeopleSoft, SAP, Ellucian or a similar application
• Working knowledge (4+ years) with at least one of the following: HCM, Financials, SIS (Student Information System) business areas
• Demonstrable experience (8+ years) of project managing Medium and/or Large Enterprise ERP solution
• Prior consulting experience(8+ years) either as an internal consultant or with a consulting/software company
• Experience implementing (8+ years) Workday
• Working knowledge (6+ years) with at least one of the following: HCM, Financials, SIS (Student Information System) business areas
• Previous experience with project management tools (Microsoft Project, Smartsheets, etc)
• Experience in project management incorporating financial business processes and financial reporting
• Experience overseeing 3rd parties on a project
• Business development experience
• Previous service sales experience is a plus
• Successful candidates have a balance of functional (business) and technical experience
• Demonstrated executive presence, including outstanding communication skills, confidence, and the ability to inspire and influence others, is highly valued
• Strong influencing skills, including persuasive communication and the ability to drive consensus and effectively collaborate with stakeholders, are crucial
• Proven ability to effectively lead service delivery, ensuring customer satisfaction through streamlined processes, efficient resource allocation, and a focus on meeting expectations, is essential
• Excellent time management skills, with the ability to prioritize, organize, and effectively handle workload to meet scheduled completion dates and enhance productivity, are key to success in this role

Benefits

• May be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants.
• Flex Work: spend at least half (50%) of time each quarter in the office or in the field with customers, prospects, and partners (depending on role), with a flexible schedule.
• Those in remote "home office" roles also have the opportunity to come together in Workday offices for important moments that matter.

Company Overview

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