[Remote] Sr Manager, Revenue Operations (ROPS)

Note: The job is a remote job and is open to candidates in USA. TRC Total Renal Care Inc. is hiring a Senior Manager to lead analytics and strategy for Field Revenue Operations, supporting Patient Education and Admissions. The role oversees analytical portfolios, develops executive-ready insights, leads and mentors analytics staff, and partners across teams to improve patient intake, coverage stability, and operational efficiency.

Responsibilities

• Partner with senior operational stakeholders (Directors, VPs) to identify high-leverage business opportunities and translate ambiguous operational challenges into structured, hypothesis-driven analytical projects
• Lead strategic storytelling and executive communications, synthesizing multi-layered data into clear executive narratives, decision frameworks, and prioritized recommendations for senior leadership forums
• Drive prioritization across workstreams to ensure team priorities are aligned with core multi-year strategic objectives and new emerging opportunities
• Oversee the end-to-end delivery of advanced analytics, performance scorecards, predictive models, and pilot measurement frameworks across assigned lanes
• Drive operational rigor in evaluating strategic growth levers, including referral dynamics, conversion funnels, and payer mix opportunities
• Establish robust measurement plans to track the efficacy of operational pilots and policy changes
• Cultivate a high-performing, engaged, and collaborative team culture across remote and in-person teammates
• Coach and develop frontline Analytics Managers on people leadership, capacity planning, delegation, stakeholder management, and performance enablement
• Guide analysts and senior analysts in professional development, analytical methodology, structured problem-solving frameworks, and executive presentation skills
• Lead talent reviews, quarterly competency assessments, career conversations, and onboarding for team members
• Serve as the strategic liaison between Field Revenue Operations analytics and enterprise partners, y including but not limited to Insurance Management Team, Guest Services, Finance, and data/tech partner teams. Lead change management efforts to operationalize analytical insights and embed data-driven tools and dashboards into frontline operational workflows
• Facilitate cross-lane working groups and collaborative planning sessions during team gatherings and Village-wide analyst forums
• Champion zero-defect analytical rigor, ensuring quality assurance protocols are maintained across all recurring models, dashboards, and executive deliverables
• Partner with technical leads to support modern data infrastructure transitions (e.g., Enterprise Data Warehouse, Tableau transformation) and sunset legacy, manual reporting processes

Skills

• Bachelor's degree in Business Administration, Economics, Engineering, Mathematics, Finance, Healthcare Administration, or related quantitative/analytical field
• 5+ years of progressive experience in business analytics, management consulting, corporate strategy, or operational analytics
• Demonstrated experience managing and developing teammates (minimum 1–2+ years of direct people management experience)
• Proven mastery of hypothesis-driven problem solving, structured communications and executive data storytelling
• Exceptional interpersonal and influencing skills with a proven track record of partnering effectively with senior executives and cross-functional teams
• Experience within healthcare operations, healthcare payer/provider dynamics, or commercial growth strategy
• Experience operating in a manager-of-managers capacity or leading distributed/hybrid analytics teams
• Hands-on familiarity with SQL, enterprise BI architectures, and agile project management tools (e.g., JIRA)

Benefits

• Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.
• Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave
• Professional development programs, including on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning
• Remote location considered for exceptional candidates

Company Overview

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