[Remote] Sr Technical Program Manager I - Adoption and Enablement

Note: The job is a remote job and is open to candidates in USA. Axon is a mission-driven company focused on protecting life through an ecosystem of devices and cloud software for safety and justice. The Senior Technical Program Manager I will own adoption and enablement programs for the Axon Fusus platform, delivering training, developing curricula, supporting sustainment, and improving customer and internal readiness. The role partners cross-functionally to drive product adoption, quality assurance, and successful post-deployment outcomes.

Responsibilities

• Own and execute adoption and enablement programs for the Axon Fusus platform across internal and external audiences
• Serve as a trusted authority on Axon Fusus functionality and operational best practices across deployment and sustainment
• Develop and execute training plans aligned with implementation timelines, onboarding needs, and product releases
• Track adoption and readiness outcomes, identify gaps, and implement continuous improvements
• Partner cross-functionally with Product, Engineering, Program Management, Enablement leaders, instructional designers, and technical writers to improve training quality and overall enablement effectiveness
• Provide structured feedback from training sessions and customer engagements to inform product usability improvements and adoption strategy
• Design, maintain, and continuously improve role-specific curricula for internal stakeholders and customers supporting the Fusus deployment and sustainment lifecycle
• Standardize learning objectives and delivery approaches to ensure consistent and repeatable training experiences
• Train deployment teams and internal cross-functional stakeholders on Fusus functionality, integrations, and deployment considerations
• Enable internal teams to confidently support implementation, integration, and troubleshooting discussions with customers
• Deliver high-quality instructor-led training to internal teams and external law enforcement customers
• Facilitate foundational, intermediate, and advanced workflow training with operational and technical context
• Lead scenario-based sessions built around real-world operational use cases
• Independently deliver routine training without reliance on senior program managers
• Develop scalable training programs such as recurring webinars, virtual or in-person seminars, and feature update briefings
• Serve as a post-deployment enablement resource supporting customer sustainment and ongoing adoption
• Act as an escalation point for post-deployment issues, helping reduce support burden on Project Leaders and deployment teams
• Support deployment validation and readiness assessments through checklists, criteria, and quality assurance processes
• Identify recurring issues and translate findings into improvements across training, enablement guidance, and curriculum updates

Skills

• Proven experience delivering instructor-led training to professional audiences of more than 50 participants
• Experience developing and executing structured training or enablement programs
• Strong facilitation skills with the ability to engage both technical and operational audiences
• Demonstrated ability to teach functional workflows and applied technical concepts with credibility
• Ability to operate independently in front of customers and internal stakeholders
• Proven ability to improve programs and processes using feedback, performance data, and evolving product or business needs
• High-level working knowledge of:
• IP networking fundamentals
• RTSP and video streaming concepts
• DVR/NVR systems and camera infrastructure
• Network connectivity, ports, firewalls, and bandwidth considerations
• Background in law enforcement, public safety, emergency management, or similar operational environments
• Experience training or supporting public-sector customers
• Experience working with video management systems, real-time operations centers, or situational awareness platforms
• Hands-on experience supporting technical deployments or integrations in enterprise environments

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• Snacks in our offices
• Remote work in the Central US (Dallas, Austin, or greater Chicago metro areas)
• Bonus and stock awards

Company Overview

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