[Remote] Strategic Account Director - OEM Business

Note: The job is a remote job and is open to candidates in USA. Affinitiv provides data-driven marketing and software solutions for the automotive customer lifecycle. The Strategic Account Director develops and grows relationships with automotive OEMs, aligning Affinitiv’s marketing technology, customer engagement, CRM, digital marketing, and data solutions with OEM objectives. The role leads strategic account planning, executive engagement, business development, and cross-functional delivery of OEM programs.

Responsibilities

• Develop and execute comprehensive strategic account plans for assigned OEM partners
• Build and maintain trusted relationships with executive and senior-level stakeholders across OEM corporate, regional, and field organizations
• Serve as a senior strategic point of contact and trusted advisor for assigned OEM accounts
• Maintain a deep understanding of each OEM’s business objectives, retail strategies, dealer initiatives, customer experience priorities, and digital transformation efforts
• Navigate complex OEM organizational structures and effectively engage multiple stakeholders and decision-makers
• Drive customer satisfaction, retention, account growth, and long-term strategic partnership development
• Identify and develop opportunities to expand Affinitiv solutions across existing and prospective OEM programs
• Translate OEM business challenges into strategic solutions leveraging Affinitiv’s marketing technology, CRM, customer engagement, data, and digital capabilities
• Lead executive-level solution presentations, strategic planning sessions, business reviews, and program discussions
• Develop proposals, business cases, pricing strategies, and contract renewal recommendations
• Identify opportunities to expand programs across OEM dealer networks, regions, brands, and business units
• Collaborate with leadership to achieve annual revenue, retention, and growth objectives
• Provide strategic guidance regarding automotive digital retail, dealer marketing, CRM, customer lifecycle management, retention, and customer experience
• Maintain a strong understanding of OEM digital marketing programs, dealer digital ecosystems, lead management, performance measurement, and vendor integration
• Demonstrate familiarity with automotive industry platforms, data providers, and strategic partners, including Shift Digital and J.D. Power
• Understand how OEM corporate initiatives translate into regional/zone and dealer-level execution
• Apply industry benchmarks, market intelligence, and performance data to identify opportunities and develop strategic recommendations for OEM clients
• Partner with Product, Marketing, Operations, Customer Success, Analytics, Technology, and Implementation teams to deliver successful OEM programs
• Coordinate internal resources to support OEM initiatives, program launches, integrations, and strategic priorities
• Translate client objectives into clear internal requirements and action plans
• Advocate for client needs while balancing Affinitiv’s strategic, operational, and product priorities
• Provide internal leadership and automotive industry perspective to help shape solutions for OEM clients
• Develop relationships across multiple levels of OEM organizations, including senior executives and key program stakeholders
• Lead and facilitate Quarterly Business Reviews (QBRs), executive business reviews, and strategic planning sessions
• Present performance metrics, industry insights, program results, and strategic recommendations to executive audiences
• Build credibility as a strategic advisor through automotive industry expertise, business acumen, and consultative guidance
• Proactively identify emerging client needs, risks, and opportunities
• Maintain deep knowledge of automotive retail, OEM strategy, dealer operations, digital marketing, CRM, customer experience, and emerging automotive technologies
• Stay informed about changes in OEM digital programs, dealer marketing strategies, customer engagement models, and automotive technology
• Monitor competitive activity, industry benchmarks, and market developments to identify strategic opportunities
• Maintain awareness of major automotive data, technology, and digital ecosystem providers, including Shift Digital and J.D. Power
• Represent Affinitiv at automotive industry conferences, OEM meetings, dealer meetings, and strategic partner events
• Maintain accurate revenue forecasts, opportunity pipelines, and account plans within CRM
• Track account revenue, program performance, account health, retention risks, and expansion opportunities
• Develop executive-level reporting and business updates for Affinitiv leadership
• Maintain clear visibility into upcoming OEM initiatives, renewals, RFPs, and potential growth opportunities

Skills

• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent professional experience
• 10+ years of professional experience working directly with automotive OEMs, including OEM account management, strategic partnerships, enterprise sales, digital marketing, automotive technology, consulting, or related disciplines
• Demonstrated understanding of OEM corporate, regional/zone, and dealer network structures and operations
• Proven experience developing and managing senior and executive-level OEM relationships
• Demonstrated success managing large, complex automotive accounts and multi-stakeholder engagements
• Strong understanding of automotive retail, dealer operations, digital marketing, CRM, customer engagement, and performance measurement
• Experience developing and presenting strategic recommendations, business reviews, and performance results to executive audiences
• Proven ability to navigate complex sales cycles, contract negotiations, renewals, and enterprise-level business development opportunities
• Excellent communication, presentation, negotiation, and executive relationship-management skills
• Experience developing, managing, or supporting OEM-sponsored dealer marketing, digital, CRM, customer engagement, or retention programs
• Direct experience working with OEM corporate and regional/zone teams
• Familiarity with Shift Digital, including its role within OEM and dealer digital marketing programs and ecosystems
• Familiarity with J.D. Power, including automotive data, analytics, consumer insights, and industry benchmarking
• Experience working with other automotive technology, data, digital marketing, or customer experience platforms
• Experience with Salesforce or similar enterprise CRM platforms
• Experience with SaaS, marketing technology, data-driven marketing, or automotive technology solutions

Benefits

• Remote working and the utmost flexibility; team members can choose to work on campus or remotely.
• Medical, dental, and vision benefits effective day 1.
• 401(k) effective day 1.
• Generous PTO.

Company Overview