[Remote] Strategic Account Manager

Note: The job is a remote job and is open to candidates in USA. Acclaro is hiring a Strategic Account Manager to own and grow relationships with a named book of strategic technology and software customers. The role is responsible for expanding accounts, introducing platform offerings, selling measurable customer outcomes, and managing account plans, pipeline, and forecasts.

Responsibilities

• Own a named book of strategic tech and software customers across your region
• Build multi-threaded relationships across product, engineering, marketing, localization, and procurement
• Identify, qualify, and close expansion opportunities across new business units, product lines, and geographies, without waiting for the renewal cycle
• Bring our platform offerings into your accounts as they come to market, alongside our existing services
• Sell the outcome by helping customers measure whether their content worked, not just whether it was delivered
• Build account plans that move us from vendor to strategic partner, and carry them out
• Forecast accurately and manage your pipeline with discipline in Salesforce

Skills

• Typically 7+ years of progressive experience in enterprise sales or account management in the localization or language services industry, or equivalent experience
• Strong knowledge of localization buyers, the competitive landscape, and industry vocabulary (this domain knowledge and a commercial track record matter more to us than CS or engineering credentials)
• Current or recent experience selling and carrying quota on language technology software, SaaS, or AI-driven translation, beyond services statements of work (SOWs)
• A track record of closing multi-year software or platform contracts of $100,000+ in annual contract value (ACV)
• Experience owning the full commercial motion, from pipeline and outreach methodology to CRM discipline and forecasting, beyond closing deals in a protected book
• Working knowledge of TMS and language technology platforms such as Phrase, Lokalise, Smartling, XTM, and memoQ, and how AI-driven translation workflows are changing what buyers expect
• Hands-on experience of a services-to-platform or services-to-SaaS transition at a previous employer, including the change management that comes with it
• A P&L, go-to-market, or sales leadership background, ideally building a commercial motion rather than inheriting one
• Experience structuring multi-year enterprise deals, such as subscription, bundled, or outcome-based commercial models
• Experience sourcing or implementing CRM, sales enablement, or lead generation tools such as HubSpot, Salesforce, Outreach, or SalesLoft

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