[Remote] Strategic Account Manager (Intellectual Property)

Note: The job is a remote job and is open to candidates in USA. CPA Global North America LLC, part of Clarivate, is hiring a Strategic Account Manager for its Intellectual Property team. The role owns growth, retention, and strategic development across key customer accounts, aligning customer objectives with Clarivate’s IP solutions. It serves as a trusted advisor to executive stakeholders and drives customer success through consultative engagement and cross-functional collaboration.

Responsibilities

• Own and grow revenue across an assigned portfolio of strategic accounts
• Develop and execute comprehensive multi-year account plans that align with customer business priorities and growth objectives
• Identify and pursue cross-sell, upsell, whitespace, and expansion opportunities across Clarivate's Patent, Trademark, IP Management, Analytics, and Services portfolios
• Build and maintain a healthy pipeline of qualified opportunities to support short-term and long-term growth objectives
• Leverage account intelligence and market insights to prioritize growth initiatives and maximize account penetration
• Coordinate executive sponsorship programs and strategic account governance activities
• Establish and maintain trusted advisor relationships with executive sponsors, key decision-makers, and influencers
• Develop stakeholder engagement plans that expand relationships across business, legal, innovation, technology, procurement, and operational functions
• Conduct Executive Business Reviews (EBRs) and strategic account reviews focused on customer outcomes, value realization, business priorities, and growth opportunities
• Gain a deep understanding of customer strategies, innovation initiatives, challenges, and organizational goals
• Position Clarivate solutions as strategic enablers that support customer objectives and deliver measurable business value
• Lead renewal strategy and execution across assigned accounts to achieve or exceed retention targets
• Partner with Customer Success, Professional Services, Product Specialists, and Support teams to drive solution adoption and customer value realization
• Identify account risks proactively and develop mitigation strategies to protect revenue and strengthen customer relationships
• Monitor customer health, engagement, and business outcomes to support long-term retention and growth
• Cultivate customer advocacy and reference relationships
• Manage complex, enterprise-level sales cycles involving multiple stakeholders and business units
• Lead proposal development, business case creation, contract negotiations, and commercial discussions
• Develop and present value-based ROI and business outcome narratives to executive stakeholders
• Negotiate pricing, contract terms, and commercial agreements within established guidelines
• Maintain high levels of forecast accuracy, pipeline management, and CRM discipline
• Collaborate with Legal, Finance, Product Management, Marketing, Services, and Customer Success teams to achieve customer and business objectives
• Stay current on trends impacting Intellectual Property, innovation management, R&D, patent strategy, trademark protection, AI-enabled workflows, and legal technology
• Share competitive intelligence, customer insights, and market feedback with internal stakeholders
• Act as the voice of the customer by identifying emerging customer needs and market opportunities
• Contribute to account management best practices and sales excellence initiatives across the organization

Skills

• Bachelor's degree or equivalent professional experience
• 10+ years of experience in enterprise sales, strategic account management, business development, customer success, or related commercial roles
• 7+ years of experience managing complex B2B sales cycles and customer relationships
• Experience supporting Intellectual Property, Patent, Trademark, Innovation, Legal, R&D, Brand Protection, Technology, or Information Services organization
• Knowledge of intellectual property lifecycle management, patent intelligence, trademark protection, IP management software, patent renewals, or related disciplines
• Experience selling SaaS, software, subscription, analytics, data, workflow, information, or professional services solutions
• Demonstrated success achieving revenue growth, retention, and expansion objectives
• Experience managing sophisticated enterprise or strategic customer portfolios
• Experience utilizing Salesforce or similar CRM platforms, including pipeline forecasting and account planning
• Ability to work cross-functionally and effectively coordinate internal resources to meet customer needs

Benefits

• This role is eligible for sales incentive earnings.
• Medical
• Dental
• Prescription drug
• Life insurance
• 401k with match
• Long term disability coverage
• Vacation
• Sick time
• Volunteer time
• Discount programs

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