Remote Position
[Remote] Systems Operations Support Analyst
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. Hungryroot is using AI to build a consumer-centric food and wellness company that delivers healthy groceries, recipes, and supplements. The Systems Operations Support Analyst will provide off-hours production support for fulfillment platforms and operational systems by monitoring systems, investigating incidents, troubleshooting issues, and supporting reliability improvements.
Responsibilities
- Off-hours coverage: Serve as the primary on-call resource to monitor and maintain the health of our fulfillment operations platform and related integrations during scheduled off-hours
- Monitor the health of fulfillment systems, integrations, and operational workflows during scheduled on-call hours
- Respond to production alerts and operational support requests with urgency
- Identify, triage, troubleshoot, and resolve production issues using established runbooks
- Investigate issues across application logs, databases, APIs, and code to determine root cause
- Perform debugging and log analysis to quickly isolate failures
- Document findings and resolutions to improve future incident response
- Independently resolve low-to-medium complexity incidents
- Escalate high-severity issues to the Sr. Manager of Fulfillment Systems when appropriate, providing: issue summary impact assessment root cause (if known) troubleshooting performed recommended next steps
- Develop and maintain small Python scripts and automation tools
- Support low-risk enhancements and bug fixes within fulfillment applications
- Perform routine system maintenance, cleanup, and technical debt work
- Improve operational runbooks and support documentation
- Identify recurring operational issues and recommend long-term fixes
- Partner with engineering teams to improve system reliability and monitoring
Skills
- 2+ years of experience in software engineering or systems support (WMS/OMS etc)
- Experience supporting fulfillment, warehouse, & supply chain systems and processes
- Intermediate Python proficiency
- Intermediate SQL skills for investigation and data analysis
- Experience working with JSON APIs
- Experience troubleshooting production applications
- Ability to investigate issues using logs, databases, and application code
- Strong analytical and critical-thinking skills
- Excellent written and verbal English communication
- Experience using Jira, Confluence, or similar collaboration tools
- The employer will not sponsor applicants for work visas
- Experience with Docker
- Experience with monitoring and alerting platforms
- Familiarity with CI/CD pipelines
- Experience with AI-assisted development tools (Claude, Cursor, GitHub Copilot, etc.)
Benefits
- Remote-first: work from home, work from our NYC office, work from anywhere in the U.S. - you decide!
- Equity
- Unlimited vacation policy
- Universal paid parental leave
- Monthly Hungryroot credit for delicious, healthy groceries
- Comprehensive health, vision, dental, and life insurance
- 401k with Company Match
- A work from home stipend to support your initial home-office setup
Company Overview