[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Northbeam builds marketing intelligence software for ecommerce brands. The Technical Account Manager owns the technical health of existing customer accounts, including configuration, data quality, tracking, integrations, and data pipelines, and partners with Customer Performance to diagnose and resolve issues.

Responsibilities

• Partner in lockstep with Customer Performance across a portfolio of existing customers, bringing technical context to account strategy, risk, and customer conversations
• Own the ongoing technical health of customer accounts, including configuration, tracking, integrations, data ingestion, and the pipelines that power reporting
• Proactively identify data quality issues, configuration drift, pipeline failures, and other technical risks before they become larger customer problems
• Diagnose customer-specific issues by tracing data flows, validating assumptions, reviewing technical evidence, and isolating root causes
• Resolve issues directly when they fall within your scope; when they don't, escalate through Support or Solutions Engineering with clear context, evidence, impact, and recommended next steps
• Stay accountable through resolution, keeping Customer Performance informed and translating technical findings into clear customer-facing guidance
• Create reusable health checks, documentation, and runbooks, and surface recurring patterns that should be standardized, productized, or addressed through process improvements

Skills

• Experience in a technical, post-sale customer-facing role (Technical Account Manager, Technical Customer Success Manager, Solutions Engineer, Implementation Engineer, Support Engineer, or similar)
• Strong troubleshooting and root-cause analysis skills, with the ability to move from a customer symptom to a clear technical diagnosis and path forward
• Technical fluency across data flows, integrations, APIs, web tracking, ecommerce infrastructure, and the pipelines that move and transform customer data
• Comfort using logs, queries, APIs, dashboards, and lightweight scripts to investigate issues, validate data, and test assumptions
• Ability to manage technical health across a portfolio of customers, prioritize by severity and business impact, and stay organized through multiple active investigations
• Clear written and verbal communication, especially the ability to explain technical findings, tradeoffs, risks, and next steps to both technical and non-technical audiences
• Strong collaboration instincts and comfort working in lockstep with Customer Performance while coordinating across Support, Solutions Engineering, Product, and Engineering

Benefits

• An equity package
• Comprehensive healthcare benefits (medical, dental, and vision)
• A 401(k) plan
• A flexible PTO policy
• 12 company-paid holidays
• 12 weeks of paid parental leave
• A $500 work-from-home stipend to support your remote setup
• Remote-friendly company with physical offices in San Francisco and Los Angeles

Company Overview

Company H1B Sponsorship