[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Illumio is hiring a Technical Account Manager to guide customers in their cybersecurity, Zero Trust, and Illumio product initiatives. The role builds customer relationships, provides technical and architectural guidance, promotes best practices and adoption, and advocates for customers across internal teams.

Responsibilities

• Establish long-term relationships within assigned accounts while developing an understanding of the client’s strategic goals and overall impact on business results
• Provide project leadership, coordination, and architectural guidance for the customer’s cyber security, Zero Trust and Illumio product initiatives
• Lead and drive challenging requests across simultaneous client engagements
• Provide clear and constructive product feedback to Illumio’s Product Management teams based on customer use-cases and requirements
• Understand the customer’s high-level business challenges while functioning as an advisory resource for “Best Practices” and driving adoption of Illumio’s solutions
• Perform health checks, document findings, and provide best-practice recommendations
• Be a customer advocate within Illumio to ensure that escalations are resolved in a timely fashion
• Help customers avoid and/or mitigate issues with proactive guidance based on extensive customer experience
• Collect metrics and develop reports that illustrate project health and progress

Skills

• Knowledge of cybersecurity industry products, Firewalls, Zero Trust architecture and Security best practices
• Superb communication, presentation and interpersonal skills including the ability to communicate effectively and build relationships with security practitioners, architects and executives
• Experience deploying enterprise security solutions
• Fast learner with the ability to explain complex technical concepts to a variety of audiences
• Strong business insight and problem-solving skills with the ability to influence internal and external partners at all levels
• Be effective working independently and in a team setting
• 5-10 years of experience supporting SaaS enterprise software
• Preferably with technical certifications
• Additionally, a background in data center infrastructure, operating systems, desktop deployments, system administration and/or technical architecture is preferred
• Bachelor's degree in engineering or science
• Knowledge of networking concepts such as: Routers, switches, load balancers, and security solutions from a variety of vendors
• Experience with integrating heterogeneous security environments
• Familiarity with SIEM and SOAR in enterprise customer environments
• Strong organizational skills with the ability to handle multiple client

Benefits

• Offers Equity
• Offers Bonus
• Home-office based position

Company Overview

Company H1B Sponsorship