[Remote] Technical Account Manager - Healthcare

Note: The job is a remote job and is open to candidates in USA. Vasion is hiring a Technical Account Manager to serve as the post-sale technical point of contact for healthcare customers. The role owns technical account planning, adoption, escalations, service coordination, and expansion across hospitals and health systems.

Responsibilities

• Anticipate deployment, adoption, and stability risk across your accounts before the customer raises it. Turn release changes, configuration drift, and usage patterns into recommendations that name the risk, the likely impact, and the choice available to the customer, and be clear about which conclusions are firm and which need more evidence
• Own a twelve-month technical plan for each account, grounded in the health system's real growth, projects, and constraints, and agreed with the customer's technical owner. Keep a forward calendar of EHR upgrades and cutovers, new site openings, acquisitions, audits, and clinical change freezes, so Vasion hears about them before they arrive as escalations
• Help customers get the full value of what they already own, including secure pull and badge-based printing, serverless print management, and EHR-connected print and document workflows across shared clinical workstations and virtual desktops. Convert unused capability into adoption commitments
• Lead the technical response when one of your accounts escalates, especially when printing or document delivery touches patient-facing operations. Coordinate Support and Engineering, give the customer one voice, and confirm the fix has held before closing it out
• Manage entitlement consumption across your book, coordinate Professional Services, Support, and partners, and give Customer Success the technical input needed to protect renewals, quarters ahead
• Identify new use cases inside the account, such as document workflow and capture needs, and build the technical case with Customer Success and Sales
• Share healthcare field insight with Product and Engineering, and contribute runbooks, health-check templates, and reference architectures to the shared library

Skills

• 3-5+ years in technical account management, post-sales engineering, or senior technical support for SaaS or enterprise software
• Track record owning enterprise accounts through renewal cycles and escalations
• Comfortable engaging technical owners and decision makers, with strong writing and presentation skills
• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field, or equivalent experience
• English language proficiency
• Additional language skills valued
• Experience working inside a hospital or health-system IT organization, or supporting one as a vendor
• Hands-on exposure to EHR-connected printing, clinical workstation environments, or virtual desktop infrastructure
• Experience with healthcare compliance reviews and security questionnaires
• Track record of recovering an at-risk account
• Early-access or beta program management

Benefits

• Flexible work environment
• Vacation Bonus
• Flexible paid time off
• Paid parental leave
• A full suite of traditional benefits
• Training/Advancement opportunities
• 401k with company match and immediate vesting
• Financial wellness education
• Company-contributed HSA
• On-site perks include gym, pickleball, snacks & drinks, arcade, theater room, etc.

Company Overview

Company H1B Sponsorship