Remote Technical Customer Success Manager – Developer‑First Secrets Management Platform

About brighthush

brighthush is a trailblazing, developer‑first secrets management platform that empowers engineering teams to secure, orchestrate, and govern secrets at scale. Founded in 2018, brighthush has rapidly grown into a trusted partner for startups, scale‑ups, and enterprise organizations across the United States. With a lean, high‑impact team of 11‑50 employees, we’re headquartered in San Francisco but operate entirely in a remote‑first culture that values flexibility, autonomy, and continuous learning.

Our mission is simple yet powerful: “Secure the future of software by making secrets management effortless for developers.” We do this by providing an intuitive, API‑driven platform that integrates seamlessly into CI/CD pipelines, cloud environments, and modern DevOps workflows. Our customers rely on brighthush to protect sensitive data, accelerate delivery, and maintain compliance without sacrificing speed or developer experience.

Why Join brighthush?

• Impact at Scale: As a remote Technical Customer Success Manager, you’ll shape the experience of every developer, DevOps engineer, and security professional who uses brighthush.
• Fast‑Paced Growth: We’re scaling quickly, and your work will directly influence our product roadmap, customer retention, and revenue growth.
• Culture of Ownership: Every team member is empowered to make decisions, experiment, and learn. We celebrate curiosity, humility, and a relentless focus on customer success.
• Learning & Development: We provide a generous stipend for courses, conferences, and certifications to help you stay ahead of industry trends.
• Competitive Compensation & Perks: From premium health coverage to unlimited PTO, we ensure you’re rewarded for your contributions and supported in your personal life.

Role Overview

As a Remote Technical Customer Success Manager at brighthush, you will be the primary point of contact for our technical customers throughout their journey—from onboarding to expansion and renewal. You will act as a trusted advisor, ensuring that our platform delivers maximum value, drives adoption, and aligns with each customer’s security and operational goals. Your technical expertise, customer‑centric mindset, and ability to collaborate cross‑functionally will be critical to our success.

Key Responsibilities

• Customer Onboarding & Enablement: Lead the end‑to‑end onboarding process for new customers, creating tailored onboarding plans, training sessions, and documentation that accelerate time‑to‑value.
• Account Management & Growth: Build and nurture “trusted advisor” relationships with developers, DevOps leads, and security executives. Identify cross‑sell and upsell opportunities, and drive the renewal and upgrade cycle to maximize retention and revenue.
• Product Expertise & Advocacy: Master brighthush’s full feature set and best practices. Serve as the voice of the customer to product and engineering teams, translating user needs into actionable roadmap items.
• Technical Training & Education: Design and deliver technical enablement programs, including webinars, workshops, and one‑on‑one sessions. Provide hands‑on guidance for troubleshooting, integrations, and security best practices.
• Customer Feedback & Case Studies: Collect, analyze, and synthesize customer feedback. Develop compelling case studies, testimonials, and success stories that showcase the value of brighthush.
• Metrics & Reporting: Track key success metrics (e.g., NPS, adoption rates, churn) and present quarterly business reviews (QBRs) to stakeholders.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Marketing to ensure a seamless customer experience and to drive product improvements.

Essential Qualifications

• 3+ years of customer‑facing experience in roles such as Technical Account Manager, Customer Success Manager, or Customer Success Engineer, specifically within Developer, DevOps, DevSecOps, or Security product spaces.
• Deep technical acumen: ability to understand complex customer requirements, diagnose adoption blockers, and architect solutions that integrate with CI/CD pipelines, cloud providers, and security tooling.
• Proven track record of driving customer retention, expansion, and successful renewals. Experience leading implementations, QBRs, and contract negotiations.
• Exceptional communication and storytelling skills: able to educate both technical audiences and executive stakeholders, translating technical value into business outcomes.
• Self‑starter mindset with a passion for startups and a comfort level in a fast‑paced, evolving environment.
• Humble, growth‑oriented attitude: unafraid to admit knowledge gaps and eager to learn from customers, peers, and industry trends.
• Experience working at a startup or as an early hire is a plus.

Preferred Qualifications

• Hands‑on experience with secrets management, encryption, or identity & access management (IAM) solutions.
• Familiarity with cloud platforms (AWS, GCP, Azure) and container orchestration (Kubernetes, Docker).
• Background in security compliance frameworks (SOC 2, ISO 27001, GDPR, HIPAA).
• Prior experience in a remote or distributed team environment.
• Knowledge of SaaS metrics (CAC, LTV, churn, NPS) and experience using CRM/CSM tools (Salesforce, Gainsight, HubSpot).

Skills & Competencies

• Technical troubleshooting and problem‑solving at scale.
• Strategic account planning and execution.
• Data‑driven decision making and analytical thinking.
• Strong interpersonal skills and the ability to influence cross‑functional teams.
• Project management and organizational excellence.
• Adaptability and resilience in a rapidly changing environment.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as your contributions to the team. As a Technical Customer Success Manager, you will:

• Progress into senior leadership roles such as Senior Technical CS Manager, Director of Customer Success, or VP of Customer Experience.
• Lead cross‑functional initiatives that shape product strategy, go‑to‑market plans, and customer success frameworks.
• Participate in industry conferences, hackathons, and security summits to stay at the forefront of DevSecOps trends.
• Receive a dedicated learning stipend for courses, certifications (e.g., AWS Certified Security – Specialty, Certified Kubernetes Administrator), and professional development.
• Mentor junior team members and contribute to internal knowledge bases and best‑practice guides.

Work Environment & Company Culture

brighthush thrives on a culture that values:

• Autonomy: You set your own hours and work from wherever you’re most productive.
• Collaboration: Daily stand‑ups, weekly syncs, and open channels keep us connected across time zones.
• Transparency: We share company metrics, product roadmaps, and strategic decisions with the entire team.
• Inclusivity: Diverse perspectives are celebrated, and we actively foster an environment where everyone feels heard.
• Fun & Balance: From virtual coffee breaks to team‑wide game nights, we keep the spirit high while respecting personal boundaries.

Compensation & Benefits

While specific salary ranges are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience.
• Performance‑based bonuses tied to customer success metrics.
• Equity options to share in the company’s growth.
• Premium health, dental, and vision insurance.
• Unlimited paid time off (PTO) with a minimum of three weeks strongly encouraged.
• 401(k) plan with company match.
• Wealth advisory services and financial planning support.
• Comprehensive family leave, including pregnancy, adoption, and fertility benefits.
• Learning & development stipend for courses, certifications, and conferences.
• Flexible work hours and remote‑first policy.

How to Apply

If you’re a proactive, technically savvy customer success professional who thrives in a startup environment and is eager to help developers secure their secrets with confidence, we want to hear from you. Submit your resume, a cover letter detailing your relevant experience, and any portfolio or case studies that showcase your impact.

Join brighthush and be part of a mission‑driven team that is redefining how the world manages secrets. Together, we’ll build a safer, more efficient future for software development.