[Remote] Technical Operations Engineer

Note: The job is a remote job and is open to candidates in USA. Stripe is hiring a Technical Operations Engineer to support its Connect and Risk and Compliance operations. The role investigates technical inquiries, coordinates product releases and migrations, automates processes, designs incident alerting, and analyzes the impact of risk and compliance interventions.

Responsibilities

• Become a domain expert in Connect and Risk and Compliance areas of Connect
• Handle inquiries from internal Stripes and external partners' technical teams with detailed investigation and sometimes code changes
• Organize and direct complex technical changes as part of product releases and merchant onboarding and migrations
• Identify and automate inefficient or unnecessary manual processes by making direct code changes, or coordinating more complex code changes across Stripe
• Design alerting systems using existing tools to respond to incidents quickly, or prevent them altogether
• Conduct data analysis to understand the impact of risk and compliance interventions on the users and surface future product opportunities

Skills

• Must have a Bachelor's degree or foreign equivalent in Computer Science, Information systems, Engineering, or a related field, plus 2 years of experience in Technical or technical user-facing roles
• Developer tools including git
• Scripting and automation skills including Ruby and Python
• Writing tooling and automation, including testing and idempotency
• Observability tooling including metrics (Prometheus, Datadog), logging (LogScale), and distributed tracing (Honeycomb)
• Incident response, on-call rotations, runbooks, and postmortem processes
• Using SQL and relational databases including PostgreSQL or MySQL for operational tasks

Benefits

• 100% telecommuting permitted
• Additional benefits for this role may include: equity
• Additional benefits for this role may include: company bonus or sales commissions/bonuses
• Additional benefits for this role may include: 401(k) plan
• Additional benefits for this role may include: medical, dental, and vision benefits
• Additional benefits for this role may include: wellness stipends

Company Overview

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