Remote Telephone Triage Nurse
Remote Telephone Triage Registered Nurse | Daytime | Full-Time About 1st Call Practice Solutions 1st Call Practice Solutions partners with physician practices across the United States to provide remote clinical and administrative support. Our registered nurses serve as an extension of each practice’s team, helping patients receive timely guidance, appropriate care, and coordinated follow-up. We value Excellence, Trust, Efficiency, Experience, and Care in every interaction.
About the Role
We’re looking for an experienced Registered Nurse to provide daytime telephone triage and clinical support for physician practices. This is an active, phone-based position requiring strong assessment skills, clinical judgment, and the ability to manage frequent patient calls throughout a scheduled shift. You must be comfortable assessing patients without seeing them, asking focused follow-up questions, and recognizing when symptoms require urgent escalation. Responsibilities vary by assigned practice and may include: Answering patient calls and conducting thorough, symptom-based nursing assessments. Using evidence-based triage protocols and clinical judgment to determine the appropriate level and timing of care. Providing clear care advice, return precautions, and follow-up instructions. Recognizing urgent or emergent concerns and escalating promptly. Managing patient messages and communicating pertinent findings to providers. Relaying results and provider recommendations, coordinating follow-up, and assisting with medication-related requests within nursing scope and practice policies. Documenting assessments, recommendations, and patient understanding accurately in the EHR. Following practice-specific workflows while meeting quality, productivity, and patient safety expectations.
Required Qualifications
Active, unrestricted multi-state Registered Nurse license in good standing, with the ability to obtain and maintain licensure required for assigned patients. Previous telephone triage experience in a physician practice or dedicated nurse triage service. Prior clinical experience relevant to outpatient symptom assessment, such as primary care, pediatrics, urgent care, or emergency nursing. Strong assessment skills and the ability to identify concerning symptoms through a telephone conversation. Ability to apply nursing judgment alongside standardized protocols and recognize when further evaluation or provider input is needed. Clear, compassionate communication with patients, caregivers, providers, and colleagues. Accurate EHR documentation and strong computer skills, including navigating multiple systems while speaking with patients. Ability to prioritize competing needs, work independently, and remain responsive throughout scheduled hours. A private, HIPAA-secure workspace and reliable high-speed internet. Availability to work the assigned practice’s daytime schedule and time zone.
Preferred Qualifications
Experience using Schmitt-Thompson protocols or ClearTriage. Primary care or pediatric nursing experience. Previous experience in a remote, high-volume patient support role.