[Remote] Training Program Coordinator, Commercial Education & Effectiveness

Note: The job is a remote job and is open to candidates in USA. NeoGenomics Laboratories is a cancer reference laboratory focused on improving patient care through exceptional diagnostic services. The Senior Training Program Specialist owns the operational planning and execution of Commercial Education & Effectiveness training programs, including scheduling, logistics, learning platform administration, budgeting, communications, and program reporting.

Responsibilities

• Own the end-to-end logistics plan and timeline for approximately five new hire training classes per year, working backward from each class start date across both the virtual and in-person portions of the program
• Schedule and confirm presenters for virtual training sessions, including invitations, calendar management, content collection, quality review, and same-day support
• Manage hotel, venue, and participant travel logistics for week-long in-person programs, including room blocks, meeting space, audiovisual requirements, food and beverage coordination, and accessibility needs
• Partner with the corporate event planning team on the Global Commercial Meeting (GCM) and Summer Session, owning the Commercial Education & Effectiveness training workstream
• Serve as the onsite point of contact during training programs, managing materials, shipping, badges, signage, room setup, and agenda changes
• Track and reconcile program spend against budget, including vendor contracts, hotel invoices, purchase orders, and cost summaries
• Build and maintain the Commercial Education & Effectiveness SharePoint site, including document libraries, permissions, metadata, version control, and naming conventions
• Audit and retire sales training content on a scheduled basis and coordinate required internal reviews for clinical, marketing, and claims-related materials
• Administer the learning platform, including curricula, enrollments, assignment rules, reporting, and learner record migration activities
• Maintain accurate attendance, completion, assessment, and evaluation records and create post-program reports
• Utilize Microsoft Office and other digital tools to organize, track, and report training activities
• Coordinate and facilitate communication within the commercial organization regarding training events, schedules, and updates
• Support onboarding for new sales and support team members by ensuring system access and training resources are available before day one
• Administer post-training surveys and 60- and 90-day follow-up assessments and summarize findings
• Prepare manager touchpoint materials, including pre-class briefing packets and post-class coaching guides
• Provide administrative support to the Commercial Education & Effectiveness team and perform other duties as assigned

Skills

• • Five or more years of experience in program or project coordination, corporate meeting and event planning, training coordination, or a sales or support role
• • Excellent organizational and time management skills with a proven ability to manage multiple projects and meet deadlines in a cross-functional environment
• • Experience coordinating multi-day, multi-presenter meetings or training programs, including registrations, room blocks, banquet event orders, and vendor invoicing
• • Strong professional verbal and written communication skills and a customer-focused approach
• • Demonstrated SharePoint proficiency, including document libraries, permissions, metadata management, and version control
• • Ability to effectively follow up with senior leaders and subject matter experts to secure commitments, presentations, and approvals on schedule
• • Ability to work extended and irregular hours during training program weeks
• Travel up to 25% to 35% for in-person training programs
• • Bachelor's degree preferred
• • Experience in a diagnostic laboratory, biotechnology, or regulated healthcare environment preferred
• • Learning management system administration experience preferred
• • Meeting or event planning certification is a plus
• • Location near the Fort Myers headquarters is preferred

Benefits

• Internal career coaches
• Many training opportunities to expand your knowledge base
• A variety of HMO and PPO health insurance options
• Company 401(k) match
• Employee Stock Purchase Program
• Tuition reimbursement
• Leadership development
• 16 days of paid time off plus holidays for new employees
• Wellness courses
• Employee resource groups
• Remote work for employees located outside California, with travel to Fort Myers for one week every other month

Company Overview