Remote Travel Customer Support Specialist – Global Client Assistance & Booking Coordination

About brighthush

brighthush is a forward‑thinking travel technology company that empowers travelers worldwide with seamless, personalized itineraries. Leveraging cutting‑edge AI and a vast network of travel partners, we transform the way people explore the globe. Our mission is to make every journey unforgettable, and our team is built on curiosity, collaboration, and a relentless commitment to customer delight.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, remote‑first culture that values flexibility, innovation, and continuous learning. We believe that great travel experiences start with great people, and we invest in our team through:

• Comprehensive onboarding and ongoing training in travel industry trends, technology tools, and customer service excellence.
• Access to exclusive supplier discounts and partner perks that let you experience the world at a fraction of the cost.
• Mentorship from seasoned travel professionals who are passionate about sharing knowledge and fostering growth.
• A collaborative environment where your ideas shape the future of travel solutions.

Role Overview

As a Remote Travel Customer Support Specialist, you will be the first point of contact for clients planning their next adventure. Your role blends customer service, travel research, and coordination to ensure every client’s journey is smooth, enjoyable, and memorable. You’ll work independently from anywhere, using our state‑of‑the‑art platform to manage inquiries, bookings, and post‑travel support.

Key Responsibilities

• Client Engagement: Deliver exceptional, personalized service to travelers at every touchpoint—initial inquiry, booking, and post‑trip follow‑up.
• Travel Research & Coordination: Identify and recommend the best travel options—including flights, hotels, cruises, tours, and vacation packages—based on client preferences, budgets, and special requests.
• Reservation Management: Secure bookings, confirm details with suppliers, and manage itineraries in our CRM system, ensuring accuracy and timeliness.
• Problem Resolution: Address and resolve client issues promptly, from itinerary changes to cancellations, while maintaining a calm, professional demeanor.
• Supplier Communication: Liaise with airlines, hotels, tour operators, and other partners to confirm reservations, negotiate rates, and stay updated on promotions.
• Data Accuracy: Maintain meticulous records of client interactions, bookings, and follow‑ups to support reporting and continuous improvement.
• Industry Insight: Keep abreast of travel trends, destination highlights, and regulatory changes that could impact clients’ plans.
• Continuous Improvement: Contribute ideas to enhance the customer journey, streamline processes, and elevate the brand experience.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree in Hospitality, Tourism, Business, or related field preferred.
• Minimum 1–2 years of customer service experience, ideally within the travel industry.
• Proficiency with email, chat, and CRM platforms; quick to learn new software.
• Strong written and verbal communication skills in English; additional languages are a plus.
• Exceptional organizational skills with a keen eye for detail.
• Self‑motivated, able to work independently while staying aligned with team goals.
• Positive, solution‑oriented attitude with a genuine passion for helping others.

Preferred Qualifications

• Experience with travel booking engines (e.g., Sabre, Amadeus) or travel agency software.
• Knowledge of travel insurance, visa requirements, and international travel regulations.
• Background in social media or digital marketing for travel content.
• Previous remote work experience with flexible scheduling.

Core Skills & Competencies

• Customer‑Centric Mindset: Anticipate client needs and exceed expectations.
• Problem‑Solving: Quickly analyze issues and devise effective solutions.
• Time Management: Prioritize tasks in a fast‑paced environment.
• Tech Savvy: Comfortable navigating multiple digital tools and platforms.
• Collaboration: Work seamlessly with cross‑functional teams—marketing, operations, and supplier relations.
• Adaptability: Thrive in a constantly evolving industry with changing travel norms.

Career Growth & Learning Opportunities

At brighthush, your career path is as expansive as the destinations we serve. We offer:

• Structured career ladders—from Specialist to Senior Specialist, Team Lead, and beyond.
• Regular skill‑building workshops on emerging travel technologies, customer experience design, and data analytics.
• Cross‑departmental projects that broaden your exposure to product development, marketing, and operations.
• Annual travel stipend to experience new cultures and gain firsthand industry insight.
• Leadership development programs for high‑potential employees.

Work Environment & Culture

Our remote‑first model means you can work from anywhere, as long as you have a reliable internet connection. We celebrate diversity, encourage autonomy, and foster a culture of transparency and mutual respect. Every team member is empowered to bring their authentic self to work, and we celebrate successes—both big and small—through virtual town halls, recognition programs, and spontaneous “coffee chats.”

Compensation, Perks, and Benefits

While the exact salary range is tailored to experience and location, we offer a competitive base pay that reflects industry standards. In addition:

• Health, dental, and vision insurance plans (for eligible employees).
• Flexible paid time off and a generous holiday schedule.
• 401(k) matching program (where applicable).
• Unlimited learning budget for courses, certifications, and conferences.
• Exclusive travel discounts and partner offers—so you can explore the world at a fraction of the cost.
• Monthly wellness stipend to support your physical and mental health.

How to Apply

Ready to embark on a career that blends customer service, travel passion, and remote flexibility? Click the link below to submit your application and join the brighthush family. We’re excited to learn how your unique skills and enthusiasm can help us create unforgettable journeys for travelers worldwide.