Remote Travel Customer Support Specialist – Global Travel Assistance & Client Relations Expert

About brighthush

brighthush is a forward‑thinking travel solutions provider that empowers travelers worldwide to experience seamless journeys. With a focus on innovation, sustainability, and customer delight, we partner with airlines, hotels, cruise lines, and local tour operators to curate unforgettable adventures. Our mission is to make travel accessible, enjoyable, and stress‑free for every client, no matter where they are in the world.

Why Join brighthush?

At brighthush, we believe that great travel begins with exceptional support. As a Remote Travel Customer Support Specialist, you’ll be the friendly voice that guides clients from the first inquiry to the final return flight. Working from anywhere, you’ll enjoy flexible hours, a collaborative virtual team, and the chance to grow your expertise in a dynamic industry that never stops evolving.

Key Benefits

• Remote Work Flexibility: Work from home, a co‑working space, or anywhere you choose.
• Flexible Scheduling: Choose shifts that fit your lifestyle while covering our global client base.
• Professional Development: Access to exclusive travel industry training, webinars, and certifications.
• Travel Perks: Employee discounts on flights, hotels, cruises, and local experiences.
• Inclusive Culture: A supportive, diverse team that values innovation, collaboration, and work‑life balance.
• Competitive Compensation: Market‑aligned salary, performance bonuses, and comprehensive benefits.

Role Overview

As a Remote Travel Customer Support Specialist at brighthush, you will be the first point of contact for travelers seeking assistance with planning, booking, and troubleshooting their trips. Your responsibilities will span from answering inquiries and researching options to coordinating with suppliers and ensuring every client’s experience is smooth and memorable.

Primary Responsibilities

• Client Interaction: Respond to client inquiries via email, chat, and phone with a friendly, professional tone.
• Travel Research & Coordination: Identify and recommend flights, hotels, car rentals, cruises, tours, and vacation packages that align with client preferences and budgets.
• Supplier Management: Communicate with airlines, hotels, and tour operators to confirm reservations, negotiate rates, and resolve issues.
• Booking Management: Enter and update client itineraries in our booking system, ensuring accuracy and completeness.
• Documentation & Reporting: Maintain detailed records of client interactions, bookings, and follow‑ups; generate weekly activity reports.
• Problem Resolution: Handle cancellations, changes, and emergencies with empathy and efficiency.
• Continuous Learning: Stay current on industry trends, new destinations, and supplier promotions to provide up‑to‑date advice.
• Post‑Travel Support: Offer assistance after trips, including feedback collection and loyalty program enrollment.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree in hospitality, tourism, business, or related field preferred.
• Minimum of 1–2 years of customer service experience, preferably in travel or hospitality.
• Strong written and verbal communication skills in English; additional languages are a plus.
• Proficiency with email, chat platforms, and basic office software (Word, Excel, PowerPoint).
• Self‑motivated, organized, and able to manage multiple tasks in a fast‑paced remote environment.
• Positive, solution‑oriented attitude with a genuine passion for helping others.
• Basic knowledge of travel booking tools (e.g., Amadeus, Sabre, or similar) is a plus.

Preferred Skills & Competencies

• Experience with travel agency software or CRM systems.
• Understanding of travel regulations, visa requirements, and health advisories.
• Ability to analyze travel data and recommend cost‑effective alternatives.
• Strong problem‑solving skills and the ability to think on your feet.
• Team player who thrives in a virtual collaboration setting.
• Commitment to continuous learning and staying ahead of industry changes.

Career Growth & Learning Opportunities

At brighthush, we’re invested in your professional journey. As you gain experience, you’ll have the chance to advance into roles such as Senior Travel Consultant, Team Lead, or even Manager of Client Experience. We offer:

• Mentorship programs with seasoned travel experts.
• Access to industry conferences, webinars, and certification courses.
• Cross‑functional projects that broaden your skill set beyond customer support.
• Clear performance metrics and regular feedback to help you reach your goals.

Our Culture & Work Environment

brighthush is built on the principles of collaboration, innovation, and respect. Even though we’re a remote team, we maintain a strong sense of community through:

• Weekly virtual coffee chats and team huddles.
• Monthly “Travel Tales” sessions where team members share their favorite trips.
• Open‑door policy for ideas, suggestions, and career discussions.
• Inclusive policies that celebrate diversity and promote equity.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive salary package that includes:

• Base salary with performance‑based bonuses.
• Health, dental, and vision insurance.
• Paid time off, sick leave, and holidays.
• 401(k) matching plan.
• Employee assistance program and mental health resources.
• Annual travel stipend for personal exploration.

How to Apply

Ready to embark on a rewarding career that lets you help people explore the world? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Remote Travel Customer Support Specialist role at brighthush. We look forward to hearing from you!