Remote Travel Support Coordinator – Customer Care Excellence, Client Experience & Growth Strategy

About brighthush

Welcome to brighthush, a forward‑thinking leader in the travel‑support industry that empowers explorers, business travelers, and adventure‑seekers to navigate the world with confidence. At brighthush, we blend cutting‑edge technology with a human‑first approach, delivering seamless itinerary management, real‑time assistance, and personalized travel solutions. Our mission is simple: to turn every journey into a memorable, stress‑free experience while fostering a culture of innovation, empathy, and continuous growth.

Why Join brighthush?

Choosing a career with brighthush means becoming part of a vibrant, remote‑first team that values flexibility, collaboration, and personal development. Whether you thrive in a part‑time schedule that fits around other commitments or you’re ready to dive in full‑time, brighthush offers a supportive environment where your ideas are heard, your skills are sharpened, and your impact is visible. As a Remote Travel Support Coordinator, you’ll be at the front line of our client‑centric service model, shaping the way travelers experience the world.

Key Responsibilities

• Serve as the primary point of contact for clients seeking travel assistance, responding promptly via phone, email, chat, or video conference.
• Gather detailed travel requirements, preferences, and constraints to recommend tailored itineraries, accommodation options, transportation modes, and ancillary services.
• Collaborate with internal reservation teams, partner airlines, hotels, and ground‑transport providers to secure bookings, manage changes, and resolve any disruptions.
• Maintain accurate, up‑to‑date client records in our CRM system, ensuring all interactions, preferences, and special requests are documented for future reference.
• Proactively monitor travel alerts, weather conditions, and geopolitical developments that could affect client itineraries, and communicate timely updates or alternative solutions.
• Identify opportunities for upselling or cross‑selling additional services such as travel insurance, premium lounge access, or guided tours, contributing to revenue growth.
• Participate in regular team huddles, knowledge‑sharing sessions, and continuous‑improvement initiatives to refine processes and elevate the overall client experience.
• Provide post‑travel follow‑up to gather feedback, resolve any lingering issues, and nurture long‑term client relationships.

Essential Qualifications

• Communication Excellence: Proven ability to convey complex travel information clearly and courteously across multiple channels.
• Organizational Mastery: Demonstrated skill in juggling multiple client requests, deadlines, and documentation with meticulous attention to detail.
• Customer‑Focused Mindset: A genuine passion for delivering exceptional service and creating positive, memorable experiences for travelers.
• Technology Proficiency: Comfortable using CRM platforms, reservation systems, and collaboration tools (e.g., Slack, Microsoft Teams, Google Workspace).
• Problem‑Solving Acumen: Ability to think on your feet, troubleshoot issues, and devise creative solutions under pressure.
• High‑speed internet connection and a dedicated, quiet workspace suitable for remote work.
• Fluency in English (both written and spoken); additional language skills are a plus.

Preferred Qualifications

• 2+ years of experience in customer service, hospitality, travel agency, or related front‑line roles.
• Familiarity with global distribution systems (GDS) such as Amadeus, Sabre, or Travelport.
• Experience handling high‑volume inbound inquiries and managing complex itineraries.
• Certification in travel and tourism (e.g., IATA, CTA) or a degree in hospitality, business, or a related field.
• Demonstrated ability to work independently while thriving in a collaborative, remote‑first team culture.

Core Skills & Competencies

• Active Listening: Capturing client needs accurately to tailor recommendations.
• Empathy & Patience: Understanding diverse traveler concerns and responding with calm professionalism.
• Time Management: Prioritizing tasks to meet response‑time SLAs and ensure seamless booking processes.
• Data Accuracy: Entering and maintaining precise client and reservation data to avoid errors.
• Adaptability: Adjusting quickly to changing travel regulations, technology updates, and client expectations.
• Team Collaboration: Sharing insights, best practices, and feedback with peers and supervisors.
• Sales Insight: Recognizing moments to suggest value‑added services that enhance the travel experience.

Career Development & Learning Opportunities

At brighthush, your professional growth is a top priority. We invest in our people through:

• Continuous Training: Access to on‑demand learning modules covering travel industry trends, advanced reservation tools, and customer‑experience best practices.
• Mentorship Programs: Pairing with seasoned travel specialists who provide guidance, feedback, and career coaching.
• Certification Support: Financial assistance for industry certifications such as IATA Travel & Tourism, Certified Travel Associate (CTA), or Project Management Professional (PMP) for those interested in broader operational roles.
• Career Pathways: Clear progression routes from Coordinator to Senior Coordinator, Team Lead, Operations Manager, or specialized roles in product development, quality assurance, and client success.
• Cross‑Functional Exposure: Opportunities to collaborate with marketing, product, and technology teams, gaining a holistic view of the travel ecosystem.

Work Environment & Culture at brighthush

Our remote‑first philosophy means you can work from anywhere in the world while staying connected to a supportive, inclusive community. Highlights include:

• Flexibility: Choose a schedule that aligns with your lifestyle—whether you prefer a traditional 9‑to‑5, split shifts, or a part‑time arrangement.
• Inclusive Culture: A diverse team that celebrates different backgrounds, perspectives, and travel experiences.
• Virtual Socials: Regular coffee chats, game nights, and wellness sessions to foster camaraderie.
• Transparent Communication: Open‑door leadership, weekly town halls, and clear performance metrics.
• Well‑Being Focus: Access to mental‑health resources, ergonomic home‑office stipends, and a generous paid‑time‑off policy.

Compensation, Benefits & Perks

While exact salary ranges will be discussed during the interview process, successful candidates can expect a competitive compensation package that reflects experience and market standards. Additional benefits include:

• Health, dental, and vision insurance plans with multiple coverage options.
• Retirement savings plan with employer matching contributions.
• Performance‑based bonuses tied to client satisfaction and revenue growth.
• Annual professional development budget for courses, conferences, or certifications.
• Travel vouchers and discounted rates on brighthush services for personal use.
• Technology allowance for laptops, monitors, and high‑speed internet.
• Generous paid holidays, sick leave, and flexible PTO to support work‑life balance.

How to Apply

If you are passionate about delivering world‑class travel support, thrive in a remote environment, and are eager to grow with a dynamic, people‑centric organization, we want to hear from you. Click the link below to submit your resume, cover letter, and any relevant certifications. Our recruitment team will review your application and reach out to schedule a conversation.

Apply To This Job

Join brighthush and Turn Every Journey Into a Story Worth Sharing

At brighthush, you’ll be more than a coordinator—you’ll be a trusted travel ally, a problem‑solving champion, and a catalyst for unforgettable experiences. Bring your enthusiasm, expertise, and curiosity, and together we’ll shape the future of travel support. Apply today and embark on a rewarding career path that travels as far as your ambition.