Remote Travel Support Coordinator – Customer Care & Growth Specialist for Premier Travel Experience at brighthush

About brighthush

brighthush is a trailblazing travel services provider that redefines how people explore the world. With a focus on personalized itineraries, seamless booking experiences, and a passion for adventure, we empower travelers to create memories that last a lifetime. Our headquarters in Clovis, New Mexico, serves as a vibrant hub for innovation, while our fully remote workforce allows us to tap into talent from every corner of the globe. At brighthush, we believe that exceptional customer care is the cornerstone of sustainable growth, and we’re looking for a dedicated professional to help us elevate that standard.

Position Overview

As a Remote Travel Support Coordinator – Customer Care & Growth Specialist, you will be the frontline advocate for our clients, ensuring every interaction is smooth, informative, and memorable. You’ll manage travel inquiries, guide customers through booking options, and collaborate with internal teams to deliver top-tier service. This role is ideal for an organized, detail-oriented, and self-motivated individual who thrives in a dynamic, remote environment.

Key Responsibilities

• Customer Interaction: Respond to inbound inquiries via email, chat, and phone, providing timely, accurate, and friendly assistance.
• Travel Planning Support: Assist clients in selecting flights, accommodations, activities, and transportation that align with their preferences and budgets.
• Issue Resolution: Identify and resolve booking discrepancies, cancellations, and changes, ensuring a hassle‑free experience.
• Quality Assurance: Monitor and evaluate customer interactions to maintain high service standards and identify improvement opportunities.
• Data Management: Accurately update client records in our CRM, track booking status, and generate reports for management.
• Cross‑Functional Collaboration: Work closely with Sales, Operations, and Marketing teams to align on customer needs and promote upsell opportunities.
• Continuous Learning: Stay current on industry trends, new destinations, and travel regulations to provide informed guidance.
• Process Improvement: Contribute ideas to streamline workflows, enhance customer satisfaction, and increase operational efficiency.

Essential Qualifications

• Bachelor’s degree in Hospitality, Tourism, Business, or related field (or equivalent experience).
• Minimum of 2 years’ experience in customer service, preferably within the travel or hospitality industry.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Strong problem‑solving abilities and a proactive mindset.
• Self‑motivated with the ability to manage time effectively in a remote setting.
• High level of professionalism, empathy, and a genuine passion for travel.

Preferred Qualifications

• Experience with travel booking platforms (e.g., Amadeus, Sabre, Expedia Partner Central).
• Knowledge of travel insurance, visa requirements, and international regulations.
• Background in sales or upselling within a customer‑facing role.
• Familiarity with data analytics tools and reporting dashboards.
• Previous remote work experience with a distributed team.

Core Skills & Competencies

• Customer‑Centric Mindset: Ability to anticipate client needs and deliver personalized solutions.
• Attention to Detail: Precision in booking details, documentation, and follow‑ups.
• Adaptability: Comfortable navigating changing priorities and evolving travel landscapes.
• Team Collaboration: Strong interpersonal skills to coordinate with cross‑functional teams.
• Technology Savvy: Quick to learn new software and troubleshoot basic technical issues.
• Time Management: Efficiently juggle multiple inquiries while meeting deadlines.

Career Growth & Learning Opportunities

At brighthush, we’re committed to nurturing talent and fostering career progression. As a Travel Support Coordinator, you’ll have the chance to:

• Advance into senior customer support roles or team lead positions.
• Transition into sales, account management, or product development tracks.
• Participate in leadership training programs and mentorship initiatives.
• Attend industry conferences, webinars, and travel expos to expand your network.
• Earn certifications in travel technology, customer experience, or project management.

Work Environment & Culture at brighthush

Our culture is built on transparency, collaboration, and a shared love for exploration. Key highlights include:

• Fully Remote Flexibility: Work from anywhere with a reliable internet connection.
• Inclusive Community: Diverse teams that celebrate different perspectives and backgrounds.
• Continuous Feedback Loop: Regular check‑ins, performance reviews, and open channels for ideas.
• Wellness & Balance: Encouragement of healthy habits, mental health resources, and flexible scheduling.
• Travel Perks: Employee discounts on flights, hotels, and experiences.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to customer satisfaction metrics.
• Health, dental, and vision insurance for employees and dependents.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and a generous sick leave policy.
• Professional development stipend for courses, certifications, and conferences.
• Annual travel stipend to explore new destinations.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re shaping the future of travel. You’ll:

• Help millions of travelers experience the world with confidence and joy.
• Work alongside passionate professionals who value innovation and creativity.
• Enjoy a supportive, flexible work environment that respects your personal and professional growth.
• Be part of a company that invests in its people, offering continuous learning and advancement opportunities.

How to Apply

Ready to embark on an exciting journey with brighthush? Submit your resume and a brief cover letter highlighting your relevant experience and why you’re passionate about travel support. We look forward to discovering how your skills and enthusiasm can elevate our customer experience.