[Remote] UX Product Designer, AI & Product Office - Boston, MA or Remote

Note: The job is a remote job and is open to candidates in USA. Optum Health is hiring a UX Product Designer for its AI & Product Office to design and improve AI-enabled products across patient and care-team experiences. The role leads field research, prototypes and tests product designs with users, and partners with product, engineering, clinical, and service design teams to measure outcomes after launch.

Responsibilities

• Conduct research where the work happens: observe and interview patients and care team members where care is delivered, including clinics, practices, and homes, and turn findings into written insights the whole team uses
• Include patients with varied language, literacy, age, disability, and access needs in research, not only the easiest to reach
• Partner with care team members and clinical informaticists as design partners from the first sketch
• Write down what you learn each week so it is reviewed on cadence and turned into decisions
• Design end-to-end experiences across the channels people already use, including in the electronic health record workflow, SMS, voice, and existing portals
• Design how AI features behave: what an agent says and does, how it shows its sources, how a person corrects or overrides it, and what happens when it is wrong or unsure
• Prototype quickly at the fidelity the question needs, including working prototypes built with AI and code tools, and test them with real users before build
• Own the design system for the team's products, aligned with Optum brand and accessibility standards (WCAG), so the next market's team can use it without you
• Define experience and usability measures with product and operations, and check after launch whether the design changed what it set out to change
• Work alongside engineering through build and launch, and keep improving the design from what users see after launch
• Partner with the service designer so the product and the workflow around it are designed together
• Partner with technology, data, security, legal, privacy, compliance, care teams, and other stakeholders so every design is responsible, secure, and enterprise-ready
• Raise the AI fluency of the market teams you work with, including showing care teams how to prototype safely with AI tools

Skills

• 7+ years of experience designing end-to-end UX/UI experiences for digital products, including user research, interaction design, prototyping, usability testing, and delivery of production-ready designs across web, mobile, conversational, or workflow-based applications
• Recent experience in the healthcare industry (within the last 3 years) and within a large, complex, matrixed organization
• Demonstrated portfolio showing shipped work, the research behind it, and evidence of what changed after launch
• Experience leading field research with users in their own settings
• Ability to use AI tools in your own work today and has built with them: an agent, automation, or large language model tool you designed, built, and ran, at work or as a personal project, including prototypes built with AI
• Proven working knowledge of accessibility standards and designing for diverse users
• Ability to work at the enterprise level and at a single market's level, and to tell which one a given decision belongs to
• Proven solid writing skills: decisions, findings, and disagreements in this office are written down, so the writing is the work
• Proven ability to build cross-functional relationships at all levels of the organization, working as one team with product managers, engineers, and subject-matter experts
• Working proficiency in at least one of the tools this office builds with: Figma or equivalent, GitHub, AI coding or AI agent tools
• Experience as a senior individual contributor: owns hard problems end to end, working across functions to deliver them
• Bachelor's degree in Design, Human-Computer Interaction, or a related field, or equivalent experience
• Experience designing for healthcare team workflows inside electronic health records or patient-facing experiences
• Experience designing conversational, voice, or SMS experiences
• Experience designing large language model or agent experiences, including trust, explanation, and error recovery
• Experience designing for Medicare, Medicaid, or other populations with lower digital access
• Front-end code fluency

Benefits

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Flexibility to work remotely from anywhere within the U.S.; for hires in the Minneapolis or Washington, D.C. area, work in the office a minimum of four days per week

Company Overview