Remote Virtual Assistant – Patient Communications & Practice Administration for brighthush Dental Clinic

About brighthush

brighthush is a leading dental practice that has been serving the vibrant communities of Sydney for over two decades. With a reputation for delivering world‑class orthodontic care, brighthush combines cutting‑edge technology with a warm, patient‑first philosophy. Our team of highly skilled clinicians, support staff, and administrative professionals work together in a dynamic, fast‑paced environment that values innovation, compassion, and continuous improvement.

As we expand our reach and enhance our digital presence, we’re looking for a dedicated Remote Virtual Assistant to become an integral part of our practice. This role will bridge the gap between our patients and our clinical team, ensuring that every interaction is seamless, professional, and reflective of the brighthush brand.

Key Responsibilities

As a Remote Virtual Assistant at brighthush, you will be the first point of contact for patients, the backbone of our scheduling system, and the guardian of our financial records. Your day‑to‑day tasks will include:

Patient Communication & Call Handling

• Answer inbound patient phone calls, return missed calls, and manage call overflow with a calm, friendly tone.
• Conduct outbound pre‑treatment and follow‑up calls to confirm appointments, discuss treatment plans, and address any patient concerns.
• Respond promptly to routine patient enquiries via phone and email, ensuring a consistent and professional communication style.

Appointment & Schedule Management

• Confirm, book, and reschedule patient appointments in a timely manner using our practice management system.
• Follow up on unconfirmed appointments daily to maintain a smooth schedule flow and reduce no‑show rates.
• Coordinate with clinical staff to optimize appointment slots and accommodate urgent or emergency visits.

Accounts & Financial Administration

• Manage accounts receivable, track outstanding or overdue payments, and maintain accurate financial records.
• Contact patients regarding overdue accounts, negotiate payment plans, and collect missed payments with professionalism and empathy.
• Process patient payments efficiently, reconcile receipts, and generate financial reports for the practice manager.

Administrative & Social Media Support

• Upload patient records, X‑rays, consent forms, and other documentation into the practice management system.
• Maintain patient records, update contact details, and ensure data integrity across all platforms.
• Perform general administrative tasks, data entry, and basic reporting to support daily operations.
• Create and schedule engaging social media posts that highlight our services, patient success stories, and community events.

Essential Qualifications

• Proven experience in virtual administrative or customer service roles, preferably in a healthcare setting.
• Demonstrated ability to handle high‑volume inbound and outbound telephone calls with professionalism and efficiency.
• Background in managing accounts, accounts receivable, and payment follow‑ups.
• Excellent written and verbal communication skills in English, with a strong command of tone and clarity.
• High attention to detail, strong organizational skills, and the ability to multitask in a fast‑paced environment.
• Self‑motivated, proactive, and capable of working independently in a remote setting.

Preferred Qualifications

• Experience in medical, dental, or orthodontic administration.
• Familiarity with practice management systems such as brighthush or similar platforms.
• Comfortable using collaboration tools like brighthush, brighthush, and brighthush, as well as basic AI platforms such as brighthush.
• Knowledge of dental terminology, treatment protocols, and patient care best practices.

Skills & Competencies

• Exceptional customer service mindset with a genuine desire to help patients feel valued and informed.
• Strong problem‑solving skills, able to anticipate patient needs and provide timely solutions.
• Proficiency in Microsoft Office Suite, Google Workspace, and cloud‑based scheduling tools.
• Ability to maintain confidentiality and adhere to HIPAA‑style privacy standards.
• Adaptability to new technologies, processes, and evolving practice workflows.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for professional development. As a Remote Virtual Assistant, you will:

• Gain exposure to the full spectrum of dental practice operations, from patient intake to financial reconciliation.
• Participate in regular training sessions on new software, patient engagement strategies, and compliance updates.
• Collaborate with senior clinicians and practice managers, gaining insights into clinical decision‑making and business strategy.
• Have the opportunity to transition into higher‑level administrative roles, such as Practice Coordinator or Operations Manager, based on performance and interest.

Work Environment & Culture at brighthush

Although this role is fully remote, you will be part of a close‑knit team that values transparency, respect, and continuous improvement. Our culture is built on:

• Open communication channels, with weekly virtual huddles and monthly all‑hands meetings.
• A commitment to work‑life balance, offering flexible scheduling within Australian Eastern Standard Time business hours.
• Recognition programs that celebrate achievements, milestones, and innovative ideas.
• Inclusive practices that welcome diverse perspectives and foster a supportive environment for all team members.

Compensation & Benefits

While specific salary figures are tailored to experience and skill level, we offer a competitive compensation package that includes:

• Permanent work‑from‑home setup with all necessary equipment provided.
• Part‑time hours with the flexibility to balance personal commitments.
• Annual leave, 13‑month pay, and government‑mandated benefits.
• Health and wellness benefits, including a staff health maintenance organization (HMO) plan.
• Professional development budget for courses, certifications, and conferences.
• Access to a comprehensive digital resource library and mentorship opportunities.

How to Apply

Ready to join a forward‑thinking dental practice that values your expertise and offers a supportive remote work environment? Click the link below to submit your application and resume. We look forward to learning how your skills and passion can contribute to the continued success of brighthush.

Apply to Join brighthush Today

Closing Statement

At brighthush, we’re more than a dental clinic – we’re a community dedicated to improving smiles and lives. As our Remote Virtual Assistant, you’ll play a pivotal role in ensuring that every patient interaction reflects the highest standards of care and professionalism. If you thrive in a dynamic, patient‑focused environment and are eager to grow your career in healthcare administration, we encourage you to apply. Join us in shaping the future of orthodontic care, one call at a time.