Remote Voice AI Trainer – Customer Support Role‑Play Specialist (US English, Full‑Time)

About brighthush and the Voice AI Training Opportunity

brighthush is a forward‑thinking technology partner that is redefining how businesses interact with their customers through intelligent, conversational AI. With a global footprint that spans continents and a portfolio of cutting‑edge AI solutions, brighthush is committed to delivering seamless, human‑like experiences across voice, chat, and multimodal interfaces. Our Voice AI Training team is the beating heart of this mission – the people who shape the AI’s understanding of real‑world conversations, ensuring that every interaction feels natural, helpful, and engaging.

We are currently looking for a Remote Voice AI Trainer – Customer Support Role‑Play Specialist to join our dynamic team. This role is ideal for seasoned customer service professionals who thrive in a fast‑paced, data‑driven environment and want to play a pivotal part in building the next generation of voice assistants. If you have a passion for customer experience, a knack for authentic dialogue, and a desire to work remotely from anywhere in the United States, we want to hear from you.

Why brighthush?

• Impactful Work: Your recordings will directly influence the AI’s ability to handle real customer queries, from billing to troubleshooting, making every call a step toward smarter, more empathetic technology.
• Flexible Remote Lifestyle: Work from home or anywhere you choose, with flexible hours that fit your schedule – as long as you meet the project’s time‑zone requirements.
• Growth & Learning: Access to internal training resources, mentorship from AI experts, and the chance to transition into roles such as AI Data Scientist, Voice UX Designer, or Product Manager.
• Competitive Compensation: Earn a competitive hourly rate, with performance bonuses and a one‑hour onboarding bonus after completing 10 production hours.
• Inclusive Culture: At brighthush, diversity, equity, and inclusion are not buzzwords – they’re the foundation of our collaborative, supportive environment.

Key Responsibilities

As a Voice AI Trainer, you will be the voice behind our AI’s learning process. Your day‑to‑day tasks will include:

• Simulating realistic customer support calls on brighthush’s proprietary platform, alternating between the roles of customer and agent.
• Engaging in a variety of scenarios such as billing inquiries, technical troubleshooting, account modifications, and complaint resolution.
• Delivering natural, conversational dialogue that reflects authentic human speech patterns, avoiding scripted or robotic responses.
• Recording high‑quality audio using a professional headset and following the platform’s technical guidelines.
• Participating in quality assurance reviews, where your recordings are evaluated for clarity, relevance, and adherence to scenario objectives.
• Re‑recording or refining sessions as requested to meet the stringent quality standards set by our AI development team.
• Collaborating with the AI training team to provide feedback on scenario design, data labeling, and overall training workflow.

Essential Qualifications

• Professional Customer Service Experience: Minimum of 2 years in a call center, support desk, technical support, or similar role, demonstrating strong communication skills and problem‑solving abilities.
• AI Training Experience: At least 1 year of experience in data annotation, conversation rating, or voice recording projects, showing familiarity with AI training pipelines.
• Native‑Level US English: Clear, natural accent with excellent diction and the ability to modulate tone for different customer personas.
• Reliable high‑speed internet connection and a quiet workspace suitable for professional audio recording.
• Proficiency with virtual meeting tools (Zoom, Teams, etc.) and basic audio editing software is a plus.

Preferred Qualifications

• Experience in a technical support environment, especially with billing or account management.
• Background in linguistics, speech‑language pathology, or a related field.
• Familiarity with AI ethics, bias mitigation, and data privacy best practices.
• Previous involvement in user experience research or usability testing.

Core Skills & Competencies

• Communication Excellence: Ability to articulate complex information clearly and concisely.
• Empathy & Customer‑Centricity: Understanding of customer pain points and the capacity to respond with genuine care.
• Attention to Detail: Precision in following scenario guidelines and maintaining consistent audio quality.
• Adaptability: Quick to adjust to new scenarios, feedback, and evolving project requirements.
• Technical Savvy: Comfortable navigating web platforms, recording software, and basic troubleshooting.
• Collaboration: Willingness to share insights, ask questions, and work closely with cross‑functional teams.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Voice AI Trainer, you will have the opportunity to:

• Progress into senior training roles, overseeing larger datasets and mentoring new trainers.
• Transition into AI product management, leveraging your hands‑on experience to shape product roadmaps.
• Explore roles in Voice UX Design, where you can influence how users interact with AI across devices.
• Participate in internal hackathons, innovation challenges, and cross‑departmental projects that push the boundaries of conversational AI.
• Access continuous learning resources, including workshops on AI ethics, advanced speech analytics, and emerging technologies.

Work Environment & Culture at brighthush

Our remote-first culture is built on trust, transparency, and a shared commitment to excellence. You’ll find:

• Regular virtual town halls where leadership shares company updates and celebrates milestones.
• Monthly “Voice Lab” sessions where trainers can experiment with new scenarios and share best practices.
• A vibrant Slack community with dedicated channels for training, tech support, and social engagement.
• Annual virtual retreats that bring the team together for team‑building activities, learning workshops, and wellness sessions.
• A flexible work schedule that respects your personal commitments while ensuring project deliverables are met.

Compensation, Perks, and Benefits

While specific salary figures are tailored to experience and performance, we offer:

• Competitive hourly rate commensurate with industry standards for remote AI training roles.
• One‑hour onboarding bonus after completing 10 production hours, rewarding your early contributions.
• Performance‑based bonuses tied to quality metrics and project milestones.
• Health, dental, and vision coverage options for full‑time remote employees.
• Generous paid time off (PTO) and flexible holiday scheduling.
• Access to a digital wellness stipend for home office upgrades, fitness memberships, or mental health resources.
• Professional development stipend for courses, certifications, or conferences related to AI, customer experience, or related fields.

How to Apply

Ready to bring your customer service expertise to the forefront of AI innovation? Submit your application through our careers portal or click the link below to start the process. We look forward to hearing how your unique voice can help shape the future of conversational AI at brighthush.

Apply to brighthush Today

Closing Thoughts

At brighthush, we’re not just building AI – we’re building a future where technology feels like a trusted companion. If you’re passionate about customer experience, eager to contribute to cutting‑edge AI, and thrive in a flexible, remote setting, this role is your gateway to a rewarding career. Join us, and let’s create conversations that matter.