[Remote] VP of Operations

Note: The job is a remote job and is open to candidates in USA. Anchor Co-Living is hiring a VP of Operations to build the systems, teams, and operating rhythms needed to scale its housing and healthcare services across California. The role partners with the CEO to lead operational execution, market expansion, financial performance, compliance, and leadership development.

Responsibilities

• Build trust with the CEO and leadership team
• Assess the current operating model, team structure, occupancy performance, and expansion readiness
• Identify the most critical operational bottlenecks and begin implementing pragmatic solutions
• Increase visibility into key metrics including occupancy, billing, cost per bed, staffing, and compliance
• Establish clear ownership, decision-making, and accountability across core functions
• Begin building the systems and rhythms needed for growth
• Drive occupancy toward 80% across all locations and build the systems to sustain it
• Help scale the company toward revenue and EBITDA goals
• Build the leadership team and organizational structure needed to support 100+ staff
• Strengthen execution across multiple markets
• Ensure quality, compliance, and operational discipline scale alongside growth
• Create the infrastructure for long-term expansion
• Build and maintain scalable systems, processes, and standards across all markets
• Own occupancy performance across locations and drive operational consistency
• Develop and execute a repeatable market expansion playbook
• Lead the company's operating cadence, including KPI reviews, leadership routines, and accountability mechanisms
• Build the organization from current headcount to 100+ staff with the right people in the right seats
• Recruit, develop, and retain strong leaders across operations and client-facing functions
• Create clarity around roles, expectations, and performance
• Strengthen culture while increasing accountability and execution discipline
• Partner closely with finance to improve visibility into occupancy, billing, cost per bed, and margins
• Balance growth with cost discipline and strong operational judgment
• Support pricing, profitability, and real estate strategy as the business scales
• Support the development and management of key managed care and statewide contract relationships
• Help strengthen Anchor's reputation across California's healthcare and housing ecosystem
• Partner with outreach and client-facing teams to support a more predictable lead generation engine
• Help ensure compliance and quality standards scale effectively across markets
• Support the organization in ultimately lowering hospital readmissions
• Build systems that reinforce both excellent execution and high-quality service delivery
• Serve as a trusted thought partner to CEO
• Translate vision into executable strategy and measurable outcomes
• Surface hard truths early and solve problems before they escalate
• Bring candor, alignment, and accountability to the leadership relationship
• Represent company priorities clearly and consistently across the organization

Skills

• At least eight years in operations, including three or more at a senior level
• Experienced in scaling scrappy, resource-constrained environments
• Comfortable owning a P&L and driving operational and financial performance
• A strong people leader who can grow managers, not just teams
• Thrives in ambiguity, complexity, and growth
• Mission-aligned, with genuine respect for the people we serve
• Able to complement a visionary founder with follow-through, structure, and execution
• Grounded, direct, and mature in how you lead
• Senior operations leadership experience in a fast-growing, multi-site organization
• Experience building systems, teams, and operating rhythms from scratch
• P&L ownership or significant business unit accountability
• Experience leading across multiple geographies, sites, or counties
• Track record of improving execution through metrics, cadence, and strong management systems
• Experience hiring, developing, and retaining high-performing leaders
• Background in regulated industries or healthcare services
• Hands-on knowledge of California healthcare systems and services, in particular CalAIM
• Experience in housing, behavioral health, recovery services, social services, or adjacent sectors
• Experience with managed care, county partnerships, or payer relationships
• Experience supporting multi-market expansion
• Experience with EOS

Benefits

• Performance-based 10-20% annual bonus
• Optional healthcare benefits
• Generous PTO
• Remote-first with occasional travel to locations across CA

Company Overview