[Remote] Web Manager, Web Strategy & Operations (Remote)

Note: The job is a remote job and is open to candidates in USA. Amgen is hiring a Web Strategist to lead end-to-end web programs and projects within its Global Customer Capabilities & Innovation organization. The role sets web strategy, prioritizes and manages delivery, ensures governance and compliance, and uses performance insights to improve digital experiences and capabilities.

Responsibilities

• Serve as a subject-matter expert on CMS, Design System, back-end system integrations, pharmaceutical web marketing best practices and emerging trends. Advise brand teams on how to apply current web capabilities to business objectives and audience needs, and identify opportunities to strengthen digital experiences. Translate business goals into strategic recommendations and proactively define future-state capability enhancements and roadmaps, partnering with business, technology, content, design, analytics, and agency teams to assess feasibility, value, and dependencies. Promote enterprise standards and consistent, scalable, compliant experiences
• Lead quarterly intake and prioritization of web initiatives with Technology and business stakeholders, aligning investment to enterprise strategy, business value, and resource capacity. Translate prioritized needs into actionable scope, requirements, sequencing, timelines, and delivery plans. Assess cross-project and platform dependencies, clarify ownership, and apply governance to support informed prioritization and delivery
• Lead cross-functional web initiatives from approved plans through development, launch, and hypercare. Coordinate creative and content handoffs, development, approvals, QA/UAT, deployment, and production validation. Align timelines, resources, budgets, dependencies, and release requirements; establish launch readiness; facilitate decisions; resolve issues; and communicate status and escalations to support successful, timely delivery
• Monitor program health, governance adherence, documentation, risks, issues, and change impacts across web initiatives. Coordinate business, content, creative, development, technology, analytics, and agency partners to clarify ownership, manage handoffs, and resolve conflicts across concurrent initiatives, platform migrations, technology releases, and regulatory deadlines. Embed legal, regulatory, privacy, accessibility, brand, and operational resilience requirements throughout delivery, escalating material risks as needed
• Partner with analytics and SEO teams to interpret web traffic, user behavior, search performance, and other digital insights, and use findings to recommend website optimization. Lead structured retrospectives and apply performance insights, lessons learned, and emerging trends to recommend improvements to web capabilities, standards, tools, templates, and delivery processes. Scale effective practices to improve consistency, efficiency, collaboration, and speed to market

Skills

• Doctorate degree
• Master's degree and 6 years of digital or web project management experience
• Bachelor's degree and 8 years of digital or web project management experience
• Associate's degree and 14 years of digital or web project management experience
• High school diploma / GED and 16 years of digital or web project management experience
• 6+ years of experience managing end-to-end digital and website lifecycle projects in fast-paced, multi-stakeholder environments, including complex, cross-country, and high-impact initiatives
• Strong knowledge of Agile methodologies (preferably SAFe) with experience managing website roadmaps and continuous improvement initiatives
• Proficient in Program / Project Management tools such as Workfront, JIRA, ServiceNow, Confluence, and Google Analytics
• Proven ability to negotiate priorities, manage expectations, and build productive relationships across diverse, cross-functional teams and external partners
• Experience operating in regulated industries (preferably pharma) with understanding of compliance requirements
• Familiarity with accessibility standards (WCAG), privacy regulations (GDPR, US consumer laws), web technologies (e.g., HTML/CSS), and industry best practices is a plus
• Experience developing detailed project documentation and translating business requirements into technical specifications
• Effective communication, relationship management, and cross-functional collaboration skills; able to convey complex technical concepts clearly to non-technical stakeholders
• Proficiency in CMS, Design Systems, web analytics, GEO, and SEO, with an understanding of UX/UI principles and the ability to interpret data and recommend actionable digital improvements
• Advanced problem-solving capabilities, attention to detail, and commitment to delivering high-quality outcomes while incorporating feedback
• Proactive, inclusive, and flexible approach with a willingness to learn, experiment, and continuously improve

Benefits

• Based on eligibility: health and welfare plans for staff and eligible dependents, including group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• Based on eligibility: a Retirement and Savings Plan with generous company contributions.
• Based on eligibility: financial plans with opportunities to save towards retirement or other goals.
• Based on eligibility: work/life balance and career development opportunities.
• Based on eligibility: a discretionary annual bonus program, or, for field sales representatives, a sales-based incentive plan.
• Based on eligibility: stock-based long-term incentives.
• Based on eligibility: award-winning time-off plans.
• Based on eligibility: flexible work models where possible.

Company Overview

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