Renewals Coordinator

We are Looking for a Renewal Coordinator to support us in managing day-to-day communications and follow-ups for our monthly tenant renewal proposals. In this role, you'll be the go-to person for keeping the renewal process running smoothly and ensuring the residents feel heard and valued. Responsibilities: Primary Responsibilities: - Handle daily renewal questions and requests from residents via phone calls, texts, and emails. - Follow up with tenants regarding their pending renewal proposals. - Provide timely, attentive, and upbeat service to residents, ensuring their needs are met in a way that reflects positively on our business. - Keep me updated on renewal timelines and vital reporting information. - Review daily renewal reports to guide your communications with both tenants and management. - Direct tenants to the appropriate team members for additional questions and support. Other Duties: - Network with our team of leasing agents and coordinators to grow your skills and gain efficiency. - Ensure everything you do complies with company policies, as well as federal and local regulations. - Attend meetings and connect with other employees to share best practices. - Take on additional duties assigned to them. Qualifications: - Must have at least 2+ years of experience in Real Estate VA, Property Management or anything in the same manner. - Clear and effective written and verbal communication skills. - Strict Ability to meet strict and aggressive deadlines. - Strong ability to multitask, problem-solve, and prioritize your workload in a fast-paced environment. - Excellent interpersonal, organizational, and relationship management skills. - A positive attitude with strong initiative, resilience, due diligence, and resourcefulness. - Experience using Yardi or general knowledge of property management is a big plus. - Must be amenable to work during CST Business Hours.