Repair Representative

Overview - As we continue to build our team in support of our vision to be the world’s best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility is excited to announce the opening of a Repair Representative! - The Repair Representative is responsible for assisting customers with emergency needs in terms of tow, rental, glass and physical damage repair coordination. - The Repair Representative obtains, evaluates, analyzes, negotiates and monitors tow, rental and glass repairs and assists with coordination of body/mechanical repairs as needed. - This is a full-time work from home position that will allow you to work 100% from your home residence in the St. Louis Metropolitan area. - Our department operates between the hours of Monday through Friday 7 am - 7 pm CST. - The pay range for this position is $17.69 - $19.14 per hour USD. - Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs. - Enterprise Fleet Management also offers a benefits package including paid vacation and choice time days; medical, dental, and vision insurance benefits; dependent spending account, health savings account, life and disability insurance; fertility benefits, Employee Assistance Programs; profit sharing, 401(k) employer match, discounts and more! Company Overview - Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. - With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. - With a North American fleet of 800,000 vehicles and growing at 5 percent, the opportunity with Enterprise Fleet Management is tremendous. - Our business continues to thrive, and we remain committed to the investment in and the development of our people. - We do the right thing by our customers and employees every time and in every situation. - Not only is that great for business (as seen in our global growth and success) it’s also great for employees. Responsibilities - Responsibilities include: - Field calls to assist customers with emergency needs including tows, rentals, and physical damage coordination - Analyze and negotiate repair time and parts prices with glass vendors and tow facilities to ensure accurate and cost effective repairs - Ensure payment of vehicle repairs and parts invoices in a timely manner - Request and review tax and business certificates to ensure compliance with company requirements - Work closely with all Risk Management teams to achieve and maintain department expectations and goals - Assist Claims Support Coordinators as needed for call-backs and follow-ups - Equal Opportunity Employer/Disability/Veterans Qualifications - Minimum Qualifications include: - Must reside in the St. Louis Metropolitan area - Minimum of (1) one year or more of customer service experience - Minimum of (1) one year or more of administration experience - Intermediate knowledge of Microsoft Office applications (Word, Excel) - Automotive repair experience preferred - Bachelor’s Degree or Associate’s Automotive Degree in Collision Repair or similar field preferred - Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future - Must have the ability to meet all work from home technical requirements Work from Home (WFH) Requirements: - Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite) - High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required - Connection latency must be less than 100ms - Please validate using a speed test tool such as http://www.speedtest.net/ Competency Based Qualifications: - Executing - Customer Service - Detail-Oriented - Analyzing - Communication - Flexibility