Resident Engineer – Customer Solutions & Technical Support (Level 2/3) – Remote – brighthush
Welcome to brighthush – Pioneering the Future of Commercial Vehicle Safety
At brighthush, we are more than a technology provider – we are a catalyst for transformation in the commercial‑vehicle ecosystem. Our advanced dynamic solutions set the benchmark for performance, reliability, and safety on every road, highway, and delivery route across the globe. As a proud member of a worldwide network of braking and control technology innovators, brighthush combines deep engineering expertise with a relentless commitment to ethical conduct, sustainability, and continuous improvement.
Our mission is simple yet powerful: to empower fleets, manufacturers, and drivers with cutting‑edge systems that protect lives, reduce downtime, and drive operational excellence. If you thrive in an environment where purpose meets precision, where collaboration fuels innovation, and where your technical talent can directly influence the safety of millions, then brighthush is the place for you.
Position Overview – Engineer 2/3, Resident – Customer Solutions (Remote)
We are seeking a highly motivated Resident Engineer to join our Customer Solutions team. This role is a hybrid blend of technical expertise, customer advocacy, and cross‑functional collaboration. Reporting to the Senior Technical Lead, you will serve as the primary technical liaison for a portfolio of key customers, ensuring that brighthush’s products perform flawlessly in real‑world applications and that any issues are resolved swiftly and professionally.
While the position is fully remote, you will be expected to travel occasionally to customer sites, testing facilities, or brighthush regional hubs as needed. The role is classified at Job Grade 15, reflecting its strategic importance and the level of responsibility entrusted to the incumbent.
Core Responsibilities
- Customer Technical Advocacy: Act as the trusted technical advisor for assigned commercial‑vehicle customers, understanding their unique operating environments, challenges, and performance goals.
- Issue Diagnosis & Resolution: Lead root‑cause investigations for product‑related incidents, leveraging diagnostic tools, data analytics, and field testing to deliver timely, data‑driven solutions.
- Product Integration Support: Assist customers in integrating brighthush’s dynamic braking and safety systems into new vehicle platforms, ensuring compliance with industry standards and regulatory requirements.
- Feedback Loop Management: Capture and prioritize customer feedback, translating it into actionable insights for product development, quality assurance, and continuous‑improvement teams.
- Technical Documentation: Produce clear, concise technical reports, field notes, and knowledge‑base articles that enhance internal expertise and external customer self‑service capabilities.
- Cross‑Functional Collaboration: Partner with R&D, Manufacturing, Quality, and Sales teams to align product roadmaps with real‑world usage patterns and emerging market needs.
- Training & Enablement: Conduct virtual workshops, webinars, and on‑site training sessions to elevate customer proficiency with brighthush solutions.
- Compliance & Safety Assurance: Ensure all field activities adhere to safety protocols, environmental regulations, and brighthush’s internal standards for ethical conduct.
- Continuous Learning: Stay abreast of industry trends, emerging technologies, and competitive offerings to maintain brighthush’s position as a market leader.
Essential Qualifications
- Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, or a closely related discipline.
- 3–7 years of hands‑on experience in commercial‑vehicle systems, preferably in braking, stability control, or related safety technologies.
- Demonstrated ability to diagnose complex hardware and software issues in field environments.
- Proficiency with diagnostic equipment, data acquisition systems, and analysis tools (e.g., CAN bus analyzers, MATLAB/Simulink, OBD‑II scanners).
- Strong written and verbal communication skills, with the ability to translate technical concepts for diverse audiences.
- Self‑starter attitude with proven success in remote work settings, including effective time management and virtual collaboration.
- Willingness to travel up to 15% of the time for on‑site customer engagements, testing, and training.
- Commitment to brighthush’s core values of integrity, safety, and customer focus.
Preferred Qualifications
- Master’s degree or advanced certifications in automotive safety, systems engineering, or related fields.
- Experience with industry standards such as FMVSS, ECE, ISO 26262, or SAE J3061.
- Background in software development or scripting (e.g., Python, LabVIEW) to automate test procedures and data analysis.
- Previous exposure to global automotive OEM or Tier‑1 supplier environments.
- Fluency in a second language (Spanish, German, Mandarin, etc.) to support international customers.
- Track record of publishing technical papers, patents, or contributing to industry conferences.
Key Skills & Competencies
- Analytical Thinking: Ability to dissect complex systems, identify failure modes, and develop systematic remediation plans.
- Customer‑Centric Mindset: Passion for delivering exceptional service and building long‑term relationships based on trust and technical excellence.
- Collaboration: Comfortable working across functional boundaries, influencing without authority, and fostering a culture of shared success.
- Adaptability: Thrive in a fast‑changing environment where priorities shift based on market demands and emerging safety challenges.
- Attention to Detail: Meticulous documentation and adherence to quality standards to ensure reproducibility and regulatory compliance.
- Problem‑Solving Initiative: Proactive in identifying potential issues before they impact customers, and inventive in crafting preventive solutions.
Career Growth & Learning Opportunities at brighthush
brighthush invests heavily in the professional development of its people. As a Resident Engineer, you will have access to:
- Technical Mastery Programs: Structured learning paths covering advanced vehicle dynamics, safety system architecture, and emerging electrification trends.
- Mentorship Networks: Pairing with senior engineers and industry veterans who can guide your career trajectory and broaden your technical perspective.
- Global Exposure: Opportunities to collaborate with international teams, attend global conferences, and contribute to cross‑regional projects.
- Leadership Pathways: Clear routes to senior engineering, product management, or technical leadership roles based on performance and ambition.
- Innovation Labs: Participation in brighthush’s internal incubator where you can prototype new ideas, test breakthrough concepts, and influence future product lines.
Work Environment & Culture
At brighthush, we believe that a supportive, inclusive, and forward‑thinking culture fuels innovation. Our remote‑first policy empowers you to work from the location that best suits your lifestyle while staying connected through state‑of‑the‑art collaboration platforms. Key cultural pillars include:
- Integrity & Ethics: Every decision is guided by a steadfast commitment to safety, honesty, and responsible engineering.
- Diversity & Inclusion: We celebrate varied perspectives, backgrounds, and experiences, recognizing that they drive better solutions.
- Collaboration Over Competition: Team success is measured by collective achievements, not individual accolades.
- Continuous Improvement: Kaizen‑style mindset encourages every employee to seek efficiencies and enhancements daily.
- Work‑Life Harmony: Flexible schedules, generous paid‑time‑off policies, and wellness resources help you maintain balance.
Compensation, Perks & Benefits
While specific salary ranges are tailored to experience and market benchmarks, brighthush offers a competitive total rewards package that includes:
- Base salary aligned with industry standards for Engineer 2/3 roles.
- Performance‑based bonuses tied to individual and company milestones.
- Comprehensive health, dental, and vision coverage for you and your dependents.
- Retirement savings plan with company matching contributions.
- Generous paid parental leave, vacation accrual, and sick‑day policies.
- Professional development stipend for certifications, conferences, and continuing education.
- Technology allowance for home‑office setup, including ergonomic furniture and high‑speed internet.
- Employee assistance programs, mental‑health resources, and wellness challenges.
- Recognition programs that celebrate technical achievements and innovative contributions.
How to Apply
If you are ready to make a tangible impact on the safety and performance of commercial vehicles worldwide, we invite you to submit your application today. Please click the link below to begin the process. Our recruiting team will review your credentials and reach out to discuss next steps.
Apply to this Resident Engineer – Customer Solutions role at brighthush
Join brighthush – Shape Tomorrow’s Roads
At brighthush, your expertise will not only solve today’s challenges but also shape the next generation of safe, efficient, and intelligent commercial‑vehicle systems. We are looking for passionate engineers who are eager to collaborate, innovate, and lead with purpose. Take the next step in your career and become part of a community that values your ideas, supports your growth, and celebrates your successes.