Retail Loss Prevention & Customer Service Associate – Front‑Store Security & Guest Experience Specialist at brighthush

About brighthush

brighthush is not just a retailer; it is a movement that redefines the way consumers experience style, quality, and value. With more than 1,000 stores across North America, brighthush delivers a curated selection of fashion, home décor, and everyday essentials at a fraction of the price of traditional department stores. Our success is built on a foundation of innovation, customer obsession, and a relentless commitment to safety and integrity. Every employee, from the sales floor to the distribution center, plays a vital role in upholding the brand’s promise of “unbeatable value, unbeatable experience.”

Why Join brighthush?

When you step into a brighthush store, you become part of a high‑energy ecosystem where creativity meets opportunity. As a Fortune 100 leader in the off‑price sector, brighthush offers:

• Competitive wages that grow with your experience and performance.
• Comprehensive benefits that support your health, well‑being, and future.
• Clear career pathways that let you rise from associate to leadership roles.
• A culture that rewards initiative, creativity, and a customer‑first mindset.

Whether you are launching your career or seeking the next challenge, brighthush provides the tools, training, and environment to help you thrive.

Position Overview

The Retail Loss Prevention & Customer Service Associate is the frontline guardian of store safety and the welcoming face that greets every guest. This dual‑focused role blends security expertise with exceptional customer service, ensuring shoppers feel protected and valued while safeguarding merchandise and brand integrity. You will collaborate closely with the District Loss Prevention Manager, store leadership, and fellow associates to uphold brighthush’s high standards of security, customer experience, and operational excellence.

Key Responsibilities

• Visible Deterrence & Surveillance: Maintain a proactive presence at the front of the store and key departments, using body‑worn cameras and other surveillance tools to deter theft and promote a safe environment.
• Customer Engagement: Greet guests with a warm, professional demeanor, offering assistance or directing them to the appropriate department or manager to enhance the shopping experience.
• Incident Observation & Reporting: Identify suspicious behavior, critical incidents, or safety concerns and promptly document them in the AIIM Case Management system, ensuring accurate and timely reporting.
• Emergency Response: Master the Store Emergency Response Guide and act swiftly and decisively in the event of an emergency, prioritizing the safety of customers and staff.
• Safety Sweep: Conduct a thorough closing safety sweep with store management to verify that all areas are secure, compliant, and ready for the next day.
• Policy Enforcement: Adhere to all brighthush policies, including uniform standards, body‑camera usage, and loss prevention protocols, setting a positive example for colleagues.
• Collaboration & Strategy: Work hand‑in‑hand with store management and loss prevention teams to develop and implement proactive strategies that reduce shrinkage and improve overall store performance.
• Continuous Improvement: Participate in ongoing training, share insights, and help refine loss prevention tactics to stay ahead of emerging threats.
• Store Operations Support: Assist with opening and closing procedures, cash handling, and merchandise audits to ensure seamless daily operations.
• Additional Duties: Perform any other responsibilities assigned by management that support store operations, security, and customer satisfaction.

Essential Qualifications

• High school diploma or equivalent; associate degree preferred.
• 0–2 years of retail or security experience; prior loss prevention experience is a plus.
• Strong verbal and written communication skills, with the ability to interact confidently with customers and colleagues.
• Sound decision‑making ability and the capacity to act independently in fast‑paced situations.
• Excellent organizational skills, with the ability to prioritize tasks and manage time effectively.
• Physical stamina to stand for extended periods and walk throughout the store.
• Proficiency with basic technology, including radio communication and case‑management software.
• Commitment to upholding brighthush’s values of integrity, respect, and customer focus.

Preferred Qualifications

• Experience with body‑worn camera systems and related technology.
• Knowledge of loss prevention best practices and retail security protocols.
• Experience in a fast‑paced, high‑traffic retail environment.
• Demonstrated ability to handle difficult or confrontational situations with professionalism.
• Background in customer service or sales, with a track record of exceeding guest satisfaction metrics.

Skills & Competencies

• Situational Awareness: Ability to monitor store activity and identify potential risks before they materialize.
• Conflict Resolution: Skill in de‑escalating tense situations while protecting store assets and maintaining a positive environment.
• Team Collaboration: Willingness to work closely with store associates, managers, and loss prevention specialists to achieve shared goals.
• Adaptability: Comfortable adjusting to changing priorities, store dynamics, and emerging challenges.
• Integrity & Ethics: Commitment to honest, transparent conduct in all interactions.
• Technology Savvy: Comfortable using radios, cameras, and case‑management software to support daily operations.
• Communication: Clear, concise, and courteous communication with customers, colleagues, and leadership.
• Problem‑Solving: Ability to analyze situations, identify root causes, and implement effective solutions.
• Leadership Potential: Demonstrated initiative and the capacity to mentor newer associates.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Retail Loss Prevention & Customer Service Associate, you will have access to:

• Structured onboarding and ongoing training programs focused on retail security, customer service excellence, and leadership development.
• Mentorship from experienced loss prevention managers and senior store leaders.
• Clear career pathways to roles such as Loss Prevention Supervisor, Store Manager, or District Manager.
• Cross‑functional exposure to merchandising, operations, and corporate initiatives.
• Regular performance reviews and goal‑setting sessions to align your growth with brighthush’s strategic objectives.
• Opportunities to lead special projects, such as safety audits, customer experience initiatives, or community outreach programs.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive workplace where every team member is valued. Our culture is built on:

• Diversity & Inclusion: We celebrate differences and encourage diverse perspectives.
• Collaboration: Teamwork is at the heart of everything we do.
• Recognition: Outstanding performance is acknowledged through awards, bonuses, and public recognition.
• Work‑Life Balance: Flexible scheduling options and supportive policies help you thrive both professionally and personally.
• Community Engagement: Opportunities to volunteer and contribute to local initiatives.
• Employee Resource Groups: Inclusive groups that support professional growth and community building.
• Continuous Learning: Access to e‑learning modules, workshops, and certifications to keep your skills sharp.

Compensation & Benefits

While the starting hourly rate for this role ranges from $13.30 to $18.60, actual pay is determined by your skills, experience, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package, including:

• Health, dental, and vision insurance (medical, dental, vision plans).
• 401(k) retirement plan with company match.
• Paid time off: holidays, vacation, and sick leave.
• Paid parental leave.
• Employee discounts on merchandise, cell phone plans, and childcare services.
• Life and disability insurance.
• Employee assistance program (EAP) and wellness resources.
• Professional development and tuition reimbursement programs.
• Referral bonuses for bringing talented friends and family into the brighthush family.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush team. We look forward to learning how your skills and passion can help us protect our brand and delight our customers.

Apply to this position

Closing Statement

At brighthush, we’re more than a retailer – we’re a community of innovators, protectors, and customer‑first thinkers. If you’re driven, detail‑oriented, and eager to make a tangible difference in a fast‑paced environment, we invite you to bring your talents to our Toledo store. Join us, and together we’ll continue to set the standard for retail excellence while safeguarding the experience we love to deliver.