Revenue Cycle Management (RCM) Customer Service Representative – Remote, Full‑Time – Join brighthush’s Dynamic Healthcare Solutions Team

About brighthush

brighthush is a trailblazer in the healthcare industry, delivering cutting‑edge revenue cycle management (RCM) solutions that empower hospitals, physician groups, and health systems to optimize financial performance while enhancing patient experience. With a culture rooted in innovation, collaboration, and continuous learning, brighthush is committed to transforming the way healthcare organizations manage billing, collections, and revenue integrity. As we expand our remote workforce, we’re looking for passionate, customer‑centric professionals who thrive in a fast‑paced, technology‑driven environment.

Why This Role Matters

As an RCM Customer Service Representative, you’ll be the frontline advocate for our clients, ensuring that every interaction is handled with precision, empathy, and efficiency. Your role will directly influence client satisfaction, revenue accuracy, and the overall success of our RCM platform. Whether you’re resolving billing inquiries, guiding patients through payment options, or documenting complex cases, you’ll be instrumental in maintaining the integrity of our clients’ financial operations.

Key Responsibilities

• Client Interaction: Serve as the primary point of contact for inbound calls, emails, and chat inquiries from healthcare providers and patients.
• Issue Resolution: Diagnose and resolve billing discrepancies, claim denials, and payment questions using the brighthush RCM platform.
• Documentation: Accurately record all interactions, decisions, and follow‑up actions in our CRM system to maintain a comprehensive audit trail.
• Process Adherence: Follow established protocols for escalation, documentation, and quality assurance to meet or exceed performance metrics.
• Continuous Improvement: Identify recurring issues and collaborate with cross‑functional teams to refine processes and enhance client satisfaction.
• Compliance & Security: Uphold HIPAA and data privacy standards in every client interaction and data entry activity.

Essential Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 1–2 years of experience in an inbound call center or customer service environment, preferably within healthcare or financial services.
• Excellent written and verbal communication skills in English; proficiency in additional languages is a plus.
• Comfortable working at a computer for extended periods; strong typing speed and accuracy.
• Demonstrated ability to handle high‑volume, high‑stress situations while maintaining professionalism.
• Valid vaccination record and willingness to provide screening confirmation as required by brighthush policies.

Preferred Qualifications

• Experience with revenue cycle management software or electronic health record (EHR) systems.
• Knowledge of medical billing codes (ICD‑10, CPT, HCPCS) and insurance claim processes.
• Prior exposure to HIPAA regulations and data security best practices.
• Strong analytical skills with the ability to interpret financial data and identify trends.
• Previous remote work experience and self‑management skills.

Core Skills & Competencies

• Customer‑Focused Mindset: Empathy, active listening, and a genuine desire to help clients succeed.
• Problem‑Solving: Ability to analyze complex billing scenarios and devise effective solutions.
• Attention to Detail: Meticulous data entry and documentation to ensure accuracy and compliance.
• Time Management: Prioritization of tasks to meet SLA targets and daily productivity goals.
• Team Collaboration: Willingness to work closely with billing specialists, analysts, and technical support.
• Adaptability: Comfortable with evolving processes, new technologies, and changing client needs.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as your day‑to‑day responsibilities. As an RCM Customer Service Representative, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on the latest RCM tools, billing regulations, and industry trends.
• Clear career pathways to roles such as Senior RCM Specialist, Process Improvement Analyst, or Client Success Manager.
• Cross‑departmental projects that expose you to finance, analytics, and technology teams.
• Opportunities to contribute to process redesign initiatives, influencing the future of our RCM platform.

Work Environment & Culture at brighthush

Our remote-first culture empowers you to work from anywhere in the United States, while still feeling connected to a vibrant, collaborative community. We celebrate diversity, encourage open communication, and foster a culture of continuous improvement. At brighthush, you’ll find:

• Weekly virtual town halls and team‑building activities.
• Access to a digital knowledge base, peer‑to‑peer learning forums, and mentorship circles.
• Flexible scheduling options to accommodate personal commitments.
• A supportive leadership team that values transparency, accountability, and employee well‑being.

Compensation & Benefits

We offer a competitive salary range of USD 32,864 – 49,296 per year, commensurate with experience and performance. In addition to base pay, you’ll enjoy:

• 401(k) plan with company matching to help you build long‑term wealth.
• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Health, dental, and vision insurance plans with options for family coverage.
• Employee assistance program (EAP) and mental health resources.
• Professional development stipend for courses, certifications, and conferences.
• Wellness initiatives such as virtual fitness classes, mindfulness sessions, and ergonomic support.

What We’re Looking For in You

We’re seeking individuals who are not only skilled at handling customer inquiries but also passionate about improving the financial health of healthcare providers. If you thrive in a remote setting, enjoy solving puzzles, and are eager to grow within a forward‑thinking organization, you’ll fit right in at brighthush.

Ready to Join brighthush?

Take the next step in your career by applying for the Revenue Cycle Management Customer Service Representative role. Bring your expertise, enthusiasm, and commitment to excellence, and help us redefine the future of healthcare revenue management.