Revenue Cycle Vendor Management Manager

EDUCATION & EXPERIENCE: Minimum Qualifications: - Bachelor’s degree in Accounting, Finance, Business Administration, Healthcare Administration, Information Systems, or a related field. - Five years of progressive experience in healthcare revenue cycle, financial operations, patient financial services, revenue cycle systems, accounting operations, or a related healthcare function. - Demonstrated experience with vendor management, account reconciliation, financial controls, performance analytics, variance resolution, and oversight or leadership of analytical work. - Operational experience using Epic or another enterprise healthcare revenue cycle platform. Preferred Qualifications: - Master's degree in Business Administration, Healthcare Administration, Finance, Accounting, Information Systems, or a related field. - Experience in an academic health system or complex integrated healthcare environment and managing outsourced A/R, denials, collections, cash operations, or other revenue cycle vendors. - Experience with Epic Resolute Hospital Billing or Professional Billing and experience with banking files, electronic remittance activity, payment platforms, clearinghouses, system interfaces, automation, or financial transformation projects. - Experience utilizing SQL, Epic SlicerDicer, Microsoft Excel PivotTables, Access, Crystal Reports, or comparable reporting and analytical tools. LICENSES, REGISTRATIONS, OR CERTIFICATIONS: Required: None. Preferred: Professional certification such as CRCR, CHFP, CPA, PMP, or applicable Epic certification or proficiency. JOB SUMMARY: The Manager of Revenue Cycle Business Operations independently leads vendor management, account reconciliation, financial controls, analytics, and technology-enabled process improvement. This position partners with Revenue Cycle Operations, Finance, Accounting, Treasury, Information Services, Purchasing, Compliance, and external vendors to ensure accurate financial activity, effective vendor performance, reliable reporting, regulatory compliance, and efficient operations. The Manager serves as the primary operational liaison for assigned vendors and leads analysts supporting Revenue Cycle Operations. The role establishes priorities and reporting standards, defines business requirements, evaluates technical feasibility, supports enhancements, and translates complex findings into actionable recommendations that improve financial and operational outcomes. ESSENTIAL JOB FUNCTIONS: - Manages day-to-day performance of assigned revenue cycle vendors, including service levels, key performance indicators, quality, productivity, financial outcomes, issue escalation, and corrective action. - Monitors contractual obligations, performance guarantees, implementation milestones, invoices, utilization, and return on investment; supports vendor selection, contracting, renewal, transition, and termination activities with Purchasing, Legal, Finance, Information Services, Compliance, and operational leadership. - Maintains an inventory of assigned vendor agreements and tracks renewal dates, termination notice requirements, service obligations, and other key contract dates to ensure timely action and prevent service or contract lapses. - Conducts vendor governance meetings and performance reviews and oversees scorecards and dashboards addressing A/R aging, cash flow, denials, productivity, quality, audit results, and SLA adherence. - Overse