Job Information

This is a remote position.

Revenue Operations Manager

Location and Work Arrangement

This is a full-time, remote, work-from-home position. You will need reliable high-speed internet, a professional remote workspace, and comfort collaborating through video calls, project management tools, and written communication. One Firefly is a U.S.-based company, and candidates must be fluent in written and spoken English.

Company Overview

One Firefly is an award-winning, remote-first marketing agency serving the residential and commercial custom integration industry. Since 2007, we have helped technology professionals attract qualified leads and grow their businesses. We have practiced EOS/Traction since 2019, so our team works with clear goals and ownership. We were named to the Inc. 5000 list for seven consecutive years and ranked #19 on TechNation's Top 100 Companies to Work For.

Why Join Us

Leadership makes revenue decisions from the data you manage.

• Own It: You own the accuracy of our revenue data and the scorecard leadership trusts.

• Embrace Innovation: You use Claude daily to build workflows and automations that save the team time.

• Grow Together: You coach teammates on correct CRM use and hold our SDR accountable.

• Bring Good Vibes: You hold standards with senior colleagues in a way that keeps relationships strong.

• Speak Up: You flag data problems early and bring a recommendation with every finding.

You will work across Sales, Marketing, and Client Experience and see how each part of the business connects to revenue.

What You'll Do

• Own the revenue side of Zoho CRM, SalesIQ, Clay, and Fathom, and keep an inventory of automations with purpose, owner, and cost.

• Fix broken automations and sync issues, test changes before release, and train users.

• Set standards for required fields, stages, and close-lost reasons, then run audits and cleanup that fix the cause of bad data.

• Build the revenue dashboard and scorecard from Zoho CRM and QuickBooks data, covering pipeline, win rate by seller, quota attainment, and attrition.

• Track opportunities by source and channel, report close-lost patterns, and connect opportunity source to retained revenue.

• Hold the SDR accountable for workflow, list loading, handoff criteria, and performance, measured by shown qualified meetings rather than dials.

• Review new tool requests and recommend adopt, pilot, or pass.

What Success Looks Like

• CRM and revenue records are accurate and current, and leadership decides without a side check.

• The scorecard updates on schedule and uses one definition per number.

• Forecast results fall within a target range you set with the Head of Revenue in your first 90 days.

• The team follows agreed CRM workflows, and you find and correct recurring gaps.

• Every deal has complete opportunity fields, so leadership sees pipeline, win rate by stage, and attrition in one view.

• Your analysis includes a short recommendation and a clear next step.

What You'll Bring

• Advanced, daily AI use with mastery of Claude. You check AI output against source data and will show us something you built with Claude during the interview process.

• 3 or more years in revenue operations, sales operations, marketing operations, or CRM administration, with hands-on work in custom fields, workflows, and integrations. A bachelor's degree in a related field or equivalent experience.

• Experience building dashboards leadership uses and joining CRM data with billing data such as QuickBooks.

• Clear documentation, fluent written and spoken English, and the ability to explain data to non-technical leaders.

• Follow-through without reminders, and the judgment to hold a standard with senior colleagues.

• Preferred: Zoho CRM experience (Salesforce or HubSpot experience transfers) and work with Clay or SalesIQ.

• Preferred: Experience supporting an SDR team or working in an agency or technology-integration business.

Benefits

As a full-time employee, you would receive:

• Remote-first culture with flexible hours

• Private health, dental, and vision coverage, 100% paid for employee-only coverage

• Dependent coverage available for an additional cost

• 10 paid holidays

• Paid time off that increases with tenure

• 1 additional paid volunteer day

• Bonus opportunities tied to clear performance metrics

• Personal development allowance

• Company-provided computer, monitor, keyboard, and mouse

• Additional office supply funds in your first year

• Paid parental leave

• Aguinaldo bonus

• In-person team events to build relationships

3+ years in revenue operations, sales operations, marketing operations, or CRM administration; advanced daily AI use with mastery of Claude; experience building dashboards and joining CRM data with billing data; fluent English; bachelor's degree or equivalent experience.

Key Responsibilities

• managing revenue data
• building dashboards
• coaching teammates

Skills & Tools

Zoho CRM, SalesIQ, Clay, Fathom, QuickBooks, Claude

Job Details

• Category: Business Operations
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — United States
• Languages: English

Benefits

• Generous paid time off
• Generous parental leave

About One Firefly

An award-winning, remote-first marketing agency serving the residential and commercial custom integration industry. — Industry: Consulting Services