Revolutionary Remote Healthcare Data Specialist – CPC Processor & Customer Support Champion for Secure Information Release at brighthush

About brighthush and the Future of Healthcare Data

At brighthush, we’re not just a company – we’re a movement that’s reshaping how patient information travels across the healthcare ecosystem. By marrying cutting‑edge technology with uncompromising compliance, we empower patients, clinicians, and payers to access real‑time, secure data that fuels better clinical decisions and smoother operations. Our fully remote, distributed workforce thrives on autonomy, collaboration, and a relentless pursuit of innovation. If you’re passionate about customer service, love solving complex problems, and want to leave a lasting imprint on the future of health information, we invite you to join our growing family as a CPC Processor – Customer Support Specialist.

Key Responsibilities – Your Day‑to‑Day Impact

As a CPC Processor at brighthush, you will be the frontline guardian of our Release of Information (ROI) processes. Your role is pivotal in ensuring that every data request is handled with precision, speed, and the highest level of confidentiality. Below is a detailed breakdown of what you’ll be doing:

• Customer Interaction: Serve as the first point of contact for patients, providers, and internal stakeholders via phone, email, and chat. Resolve inquiries with empathy, accuracy, and a professional tone.
• ROI Management: Review, research, and process release of information requests. Apply HIPAA regulations, internal policies, and industry best practices to each case.
• Documentation & Audit Trail: Log every interaction in our proprietary software, capturing details, actions taken, and outcomes to support compliance audits and quality metrics.
• Process Compliance: Adhere to department and site‑specific procedures, including the 90‑day ROI Certification course and annual HIPAA refresher exams.
• Quality Assurance: Meet or exceed productivity and quality benchmarks set by the ROI team. Participate in regular performance reviews and continuous improvement initiatives.
• Cross‑Functional Collaboration: Work closely with Compliance, IT, and Operations to resolve escalated issues, streamline workflows, and enhance service delivery.
• Continuous Improvement: Identify bottlenecks, propose process enhancements, and contribute to the development of SOPs and training materials.
• Health & Safety: Complete required health screenings and vaccinations to maintain a safe remote work environment.
• Professional Development: Attend mandatory training sessions, webinars, and in‑service meetings to stay current on industry regulations and best practices.

Essential Qualifications – What We Expect

• High school diploma or equivalent from an accredited institution.
• Minimum of 1 year of experience in a customer‑facing role, preferably in healthcare or data‑centric environments.
• Proficiency with multi‑line phone systems and Microsoft Office Suite (Word, Excel, Outlook) at an intermediate to advanced level.
• Strong written and verbal communication skills, with a friendly, professional demeanor.
• Exceptional organizational abilities and meticulous attention to detail.
• Ability to maintain confidentiality and handle sensitive information with the utmost discretion.
• Pass the annual HIPAA introductory examination and the 90‑day ROI Certification course with a score of 85% or higher.
• Reliable high‑speed internet connection and a quiet, distraction‑free workspace.

Preferred Qualifications – Bonus Points

• Experience in medical records, health insurance claims processing, or data entry.
• Background in proofreading/editing clinical documents.
• Knowledge of healthcare regulations beyond HIPAA, such as HITECH or GDPR.
• Previous remote work experience with a proven track record of self‑management.
• Familiarity with CRM or ticketing systems used in healthcare compliance.

Skills & Competencies – The DNA of Success

• Customer‑Centric Mindset: Empathize with patients and providers while delivering efficient solutions.
• Analytical Thinking: Quickly assess complex requests and determine the best course of action.
• Technical Aptitude: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Adaptability: Thrive in a dynamic environment where priorities shift rapidly.
• Team Player: Collaborate across departments and support peers in achieving shared goals.
• Integrity: Uphold the highest standards of ethical conduct and data privacy.

Career Growth & Learning Opportunities – Your Path to Excellence

At brighthush, we believe in investing in our people. As you grow in your role, you’ll have access to:

• Structured mentorship programs pairing you with senior ROI specialists.
• Paid certifications in HIPAA compliance, data privacy, and healthcare analytics.
• Cross‑functional project teams that expose you to new areas such as product development, compliance, and data science.
• Annual learning stipend to support conferences, workshops, or online courses.
• Clear promotion pathways from CPC Processor to Senior ROI Analyst, ROI Team Lead, or Compliance Manager.

Work Environment & Culture – Where Innovation Meets Inclusion

Our remote‑first culture means you can work from anywhere while staying connected to a vibrant, collaborative community. We foster:

• Transparent communication through weekly all‑hands meetings and real‑time chat channels.
• Inclusive decision‑making where every voice is heard.
• Regular team‑building activities, both virtual and in‑person, to strengthen relationships.
• A focus on work‑life balance, with flexible scheduling and generous paid time off.
• Commitment to diversity, equity, and inclusion—every team member is valued and empowered.

Compensation & Benefits – We Value Your Contribution

Our compensation philosophy is simple: we offer competitive salaries that reflect market benchmarks, internal equity, and the value you bring. While specific figures vary by role and experience, you can expect:

• Base salary aligned with industry standards for remote healthcare support roles.
• Performance‑based bonuses tied to quality and productivity metrics.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Unlimited paid time off and flexible holiday scheduling.
• Health and wellness stipend, including gym memberships and mental health resources.
• Technology stipend to equip you with the best tools for remote work.

Why brighthush? – Join a Team That Makes a Difference

When you join brighthush, you’re not just filling a role—you’re becoming part of a mission to transform healthcare data exchange. You’ll work alongside passionate professionals who are dedicated to innovation, compliance, and patient empowerment. Our culture rewards curiosity, celebrates achievements, and supports continuous growth. Whether you’re a seasoned professional or a recent graduate, you’ll find a place where your skills are nurtured and your career can flourish.

How to Apply – Take the Next Step

Ready to shape the future of healthcare data? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the CPC Processor – Customer Support Specialist role at brighthush. We look forward to exploring how your skills and passion align with our mission.