RLS Infant Care Team

We are looking for a talented Contact Center Representative to join our Infant Care Team.

• In this role you will make an impact in the following ways:

• Create, update, and close service requests in the OneC RLS system

• Communicate between Infant Care/Engineering groups and the repair locations where the units are being repaired

• Ensure proper Cummins processes are followed during repair events

• Assist in sourcing orders for parts/tools/etc

• Assist in any related need that may arise for the repair event or customer support

• Identify quality, service, or any other issues and communicate them for potential resolution

Qualifications and Competencies

To be successful in this role you will need the following:

• Must be able to communicate appropriately with different stakeholders about repair event details, often including technical information.

• Assist in removing delays in repair events and improve efficiency in the repair process, resulting in quality repairs and decreased downtime.

• Partner with our Infant Care Team and service locations to handle repairs, assist in identifying/ resolving channel readiness concerns, and drive quality in all processes.

Education, Licenses, Certifications

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E- verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

This position does not require any Department of Transportation (DOT) related pre-screenings. 

This position is logistics based which provides support for units which are being tracked by Infant Care due to being new products that have just been released to the field. Duties include:

• Contacting certified repair locations via phone, chat, email, or any other means necessary.

• Gathering necessary repair event details and documenting in the appropriate system.

• Participating in required meetings, communicating cross-functionally, and maintaining involvement in ongoing repairs and events while any support may be deemed necessary.

• Handling potentially stressful situations with professionalism while driving quality interactions that reduce downtime and increase product and communication quality.

• Assist with locating/sourcing necessary parts, tools, and any other items necessary to keep repair events moving smoothly.

• Other duties will vary as needs arise as related to supporting the products within RLS Infant Care Scope.

Job Service

Organization Cummins Inc.

Role Category Off-site Remote

Job Type Office

Min Salary $48800

Max Salary $73200

ReqID 2439499

Relocation Package No

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.

As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.

Benefits overview

Benefits and perks listed below may vary depending on the nature of your employment with Cummins and the country where you work.

Financial wellness

As a Cummins employee your retirement savings plan / pension plan / superannuation will power your path to retirement and improve your financial future.

Health & wellness

Your wellbeing is important to us. You and your family will be cared for through comprehensive health care benefits.

Diversity & inclusion

We celebrate diverse perspectives and you will be part of building a more diverse workforce to enhance our competitive position and enrich our culture.

Work-life flexibility

Your energy and commitment will be recognized through paid vacation and holidays, parental leave, adoption assistance, flexible work environments and more.

Continuing education

Whether starting or completing a degree, you will be supported by tuition reimbursement opportunities or full funding.

Paid incentive

You will receive annual merit and profit sharing based on individual and company performance.

Every employee, every community

You are empowered to volunteer at least four hours per year on company time, to give back to the communities where you work and live.

Development and growth

You will learn and grow through training and hands-on experience in an environment that values curiosity and developing talent for the future.

High school diploma or equivalent; ability to communicate technical repair details; experience in logistics or customer support; must be authorized to work in the US.

Key Responsibilities

• creating service requests
• communicating repair details
• sourcing parts

Skills & Tools

OneC RLS

Job Details

• Category: Customer Service
• Seniority: No Prior Experience Required
• Commitment: Full Time
• Workplace: Remote — United States
• Salary: USD 48,800 – 73,200 / year
• Languages: English

Benefits

• Generous paid time off
• Tuition reimbursement
• Retirement plan
• Generous parental leave

About Cummins Inc.

A global power solutions provider focused on innovation, sustainability, and long-term growth. — Industry: Manufacturing